Appendix A : Transaction Parameters

The Customer Service screen’s Maintenance sub tab enables you to post an array of monetary and nonmonetary transactions for any given account. The transactions that are available depend on responsibility of the Oracle Financial Services Lending and Leasing user, nature of account, and whether the account is a Line of credit.

Appendix A : This appendix catalogues the baseline transaction codes and parameters available on Customer Service screen’s Maintenance sub tab. Instructions on how to use the Maintenance sub tab are located in Customer Service chapter of this User Guide.

A.1 Monetary Transactions

This section catalogues the transaction codes and parameters required to complete the following monetary tasks for Line of credit:

• Apply, adjust, or waive servicing expenses
• Adjust or waive late charges
• Adjust or waive nonsufficient funds
• Apply, adjust, or waive repossession expenses
• Apply, adjust, or waive bankruptcy expenses
• Apply or adjust phone pay fees
• Change an index/margin rate
• Apply, adjust, or cancel financed insurance
• Generate a payoff quote
• Payoff an account
• Charge-off an account/Do Not Charge-Off an account
• Close an account
• Apply, adjust, or waive an extension fee
• Adjust or waive a prepayment penalty
• Reschedule an escrow payment
• Adjust or waive an escrow payment
• Adjust or waive a payoff quote fee
• Place an account in a nonperforming condition
• Reverse a nonperforming condition
• Reschedule precomputed Line of credit to interest bearing Line of credit
• Change profit rate
• Refunding the payment
• Non Refund GL
• ACH Fee Maintenance
• Adjust, charge-off, or waive the advance/principal balance
• Adjust the interest balance
• Stop interest accrual
• Indicate a borrower as on or off active military duty
• Trading of Accounts - Monetary Transactions
• Billing Cycle Change
• Capitalization Maintenance
• Fee Consolidation Maintenance
• Cycle Based Late Fee Adjustment / Waiver

Note

• While posting any monetary transaction that results in increase of account maturity date, system auto validates if the same is within the 'Customer Credit Limit Expiry date' of any one or all of the customer(s)/business who contributed for funding the Account. In case it is greater, system displays an error indicating that the resulting Maturity date is greater than 'Customer Credit Limit Expiry date' and does not allow to post the transaction.
• OFSLL does not allow to post any monetary transaction on/or prior to the status change date. However, in case if the ACH gets the payment return file with NSF (no-sufficient funds) payment status - where the account status is ‘PAID OFF’, system automatically reverses the PAID OFF status and posts the NSF transaction on ac­count.

A.1.1 Late Charges

Late charges occur when payment is not made within the grace period or by the day after payment is due. The due date is determined by the contract.

Late charges appear in LC Due field on the Dues section of Summary tab of the Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.
To adjust a late charge

Transaction	Parameters
Adjustment To Late Charge - Add	Txn Date Amount
Adjustment To Late Charge - Subtract	Txn Date Amount

To waive a late charge

Transaction	Parameters
Waive Late Charge	Txn Date Amount

A.1.2 Nonsufficient Fund Fees

Nonsufficient fund fees are posted when a payment does not cover the amount owed. The fee that the system automatically applies to an account is recorded during setup.

Nonsufficient fund fees appear in the NSF Due field on the Dues section of Summary tab of Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.
To adjust a nonsufficient funds

Transaction	Parameters
Adjustment To Nonsufficient Fund Fee - Add	Txn Date Amount
Adjustment To Nonsufficient Fund Fee - Sub­tract	Txn Date Amount

To waive a nonsufficient funds

Transaction	Parameters
Waive Nonsufficient Fund Fee	Txn Date Amount

A.1.3 Repossession Expenses

Repossession expenses include any costs incurred while obtaining the asset, including legal fees or storage costs.

Repossession expenses appear in Other Due field on the Dues section of the Summary tab of Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.

The adjustments will also appear in the corresponding column of Customer Service screen’s Account Balances screen for expense repossession/foreclosure Balance Type-- Waived, Charged Off, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To post a repossession expense

Transaction	Parameters
Repossession Expenses	Txn Date Amount

To adjust a repossession expense

Transaction	Parameters
Adjustment To Repossession Expenses - Add	Txn Date Amount
Adjustment To Repossession Expenses - Sub­tract	Txn Date Amount

To waive a repossession expense

Transaction	Parameters
Waive Repossession Expenses	Txn Date Amount

A.1.4 Bankruptcy Expenses

Bankruptcy expenses include any costs incurred when an account holder declares bankruptcy, such as legal fees or additional collection costs.

Bankruptcy expenses appear in the Other Due field on the Dues section of Summary tab of Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.

The adjustments will also appear in the corresponding column of Customer Service screen’s Account Balances screen for expense bankruptcy Balance Type-- Waived, Charged Off, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To post a bankruptcy expense

Transaction	Parameters
Legal Bankruptcy Expenses	Txn Date Amount

To adjust a bankruptcy expense

Transaction	Parameters
Adjustment To Bankruptcy Expenses - Add	Txn Date Amount
Adjustment To Bankruptcy Expenses - Sub­tract	Txn Date Amount

To waive a bankruptcy expense

Transaction	Parameters
Waive legal Bankruptcy Expenses	Txn Date Amount

A.1.5 Phone Pay Fees

Phone pay fees are where a borrower calls the lender and arranges for a debit to their checking or savings account to make a payment on a Line of credit account.

Phone pay fees appear in Other Due field on Dues section of the Summary tab of Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.

To adjust a phone pay fee

Transaction	Parameters
Adjustment to Phone Pay Fee - Add	Txn Date Amount
Adjustment to Phone Pay Fee - Subtract	Txn Date Amount

To waive a phone pay fee

Transaction	Parameters
Waive Phone Pay Fee	Txn Date Amount

A.1.6 Financed Insurances

In this section, you can do the following:

• Insurance Addition
• Insurance Cancellation
• Insurance Modification

A.1.6.1 Insurance Addition

You can add financed insurance to an existing account with the INSURANCE ADDITION transaction. This transaction adds insurance premium amount to advance/principal balance on the Line of credit and adjusts the Line of credit receivables accordingly. The transaction also triggers the process to re-compute repayment amount for Line of credit. After you post the transaction Line of credit will be billed for newly computed payment amount and will be considered for delinquencies and fees calculations based on information on the Contract link’s Contract screen. The newly added insurance information can be viewed on Customer Service drop-down link’s Insurances link.

To add financed insurance

Transaction	Parameters
Insurance addi­tion	Txn Date
	Insurance Type
	Single/Joint
	Insurance Mode
	Insurance Plan
	Company Name
	Phone #1
	Extn #1
	Phone #2
	Extn #2
	Policy #
	Policy Effective Date
	Premium Amount
	Expiration Date
	Primary Beneficiary
	Secondary Beneficiary
	Comment

A.1.6.2 Insurance Cancellation

You can cancel financed insurance on an existing account with the INSURANCE CANCELLATION transaction. When you post this transaction, the system computes premium refund amount based on the refund method associated with insurance item.

To cancel a financed insurance

Transaction	Parameters
Insurance Cancel­lation	Txn Date
	Insurance Type
	Policy Effective Date
	Insurance Refund Amount
	Cancellation Reason
	Current Usage

If you enter a value for INSURANCE REFUND AMOUNT parameter, the system overrides calculated refund amount and adjusts advance/principal balance and Line of credit receivables accordingly. The INSURANCE CANCELLATION transaction re-computes the repayment amount for Line of credit based on remaining balances. After posting the transaction, Line of credit will be billed for newly computed payment amount according information on the Contract tab’s Contract sub tab. The insurance cancellation information can be viewed on the Contract link’s Insurances sub screen.

Also if you enter a value for ‘Current Usage’, system computes the rebate amount using the 'Pro Rata (Mileage) method. However system also calculates the rebate amount using ‘Refund Calculation Method' and considers the minimum value out of both.

A.1.6.3 Insurance Modification

You may rectify possible errors resulting from incorrect information entered on the INSURANCE ADDITION transaction (such as an incorrect premium account) with the monetary transaction INSURANCE MODIFICATION.

When you post the INSURANCE MODIFICATION transaction, Oracle Financial Services Lending and Leasing re-computes the repayment amount using new premium amount and adjusts advance/principal balance on Line of credit and Line of credit receivables.

To modify financed insurance information

Transaction	Parameters
Insurance Modifications	Txn Date
	Insurance Type
	Policy Effective Date
	Premium Amount

A.1.7 Index/Margin Rates

You can change the current Index Rate type (i.e. Prime Rate or Flat Rate) and increase or decrease or even replace the current Margin Rate of a variable rate Line of credit up to the required basis points using the INDEX / MARGIN RATE CHANGE monetary transaction.

To change an index/margin rate

Transaction	Parameters
INDEX / MARGIN RATE CHANGE	TXN DATE - Select the date from adjoining calendar.
	INDEX - Select from the drop-down list as either Prime Rate or Flat Rate.
	MARGIN RATE - Specify the Margin Rate.
	REASON - Specify additional information (if any).
	TXNS ADJUSTMENT TYPE - Select one of the following transac­tion adjustment type from the drop-down list: ACTUAL - Select this option to replace the existing Margin Rate with the current specified Margin Rate. INCREASE - Select this option to add the current specified Margin Rate to the existing Margin Rate. DECREASE - Select this option to reduce the current specified Margin Rate from the existing Margin Rate. However, note that reduction is permitted only up to existing Margin Rate and system displays an error if the current specified Margin Rate is greater than the existing Margin Rate.
	AUTO POST CHANGE PAYMENT - Select either YES or NO from the drop-down list. If there is a change in Margin Rate and this option is selected as YES, then system automatically posts CHANGE PAYMENT AMOUNT transaction along with RATE CHANGE transactions on the account. Behaviour of the CHANGE PAYMENT transaction follows the RATE CHANGE batch job behaviour. If there is a change in Margin Rate and this option is selected as NO, then system posts only RATE CHANGE transactions on the account. However note that this indicator is applicable to accounts funded with products of type 'Interest Bearing Loans' and Reschedule Method as 'Change Payment’.

On clicking ‘Post’ system posts RESCHEDULE_INDEX monetary transaction to change the Index and Margin Rates. However, note that the ‘Auto Post Change Payment’ transaction changes the payment amount ‘only if’ the new calculated amount is greater than the old value.

A.1.8 Payoff Quotes

A payoff quote is the amount still owed on account or amount needed to satisfy the Line of credit. It can be generated anytime and may be requested during a call from a customer, dealer, or insurance agent. A payoff quote can either be generated for current or future date, but not on a back date.

The transaction processing details and new balances after posting payoff quote appears in Results section of Maintenance screen.

To generate a payoff quote for an account Line of credit

Transaction	Parameters
PAYOFF QUOTE	TXN DATE
	PAYOFF QUOTE VALID UPTO DATE
	ASSESS PAYOFF QUOTE FEE
	PAYOFF QUOTE LTR PRINT
	COMMENT

A.1.9 Account Paidoff

An account is automatically paid off or marked for payoff processing by the system with a batch transaction when the account balance is $0.00. You can also manually payoff an account with the Maintenance screen. You can also pay off an account using the Consumer Lending (Advance and Payment) form. For more information, see the Payment Processing chapter.

When you payoff an account, the system changes the account’s status to PAID OFF. The date the account was paid off appears in Activities section’s Paid Off Dt field on Account Details screen.

The system also notes the amount of the principal that was waived when account was paid off in the Waived column on Account Balances screen.

To pay off an account

Transaction	Parameters
Paid off	Txn Date

If you reverse the payoff payment using Customer Service form, then the pay-off is automatically reversed. The system changes the account’s status from PAID OFF to ACTIVE when you refresh the account.

A.1.10 Account Charge Off

Charging off an account refers to when a lender decides to take a loss on an account, signalling that attempts to recover the Line of credit have failed. In calculating a charge off, the system considers the total compensation amount (up front compensation plus remaining compensation amount). It is different from the waive off process since a waive off is a concession offered to the customer on payment of some component, such as a late fee. The repayment of the original Line of credit still continues in waive off process.

When you charge off account, the system changes the status to CHARGED OFF. The balance on the account appears on Customer Service form’s Balance screen when you choose Deficiency Balance in the Balance Group section.

The date of the charge off appears on Account Details screen in Activity section’s Chargeoff Dt field.

However, you can select the ‘Do Not Auto Charge Off’ condition to ignore few account conditions, for the charge-off processing batch job. When an account is marked with the condition DO NOT CHARGE OFF, then batch job will not pick the account for charge off processing.

You can add ‘Do Not Auto Charge Off’ condition in addition to the already existing condition.

You can post CHARGED OFF transaction on the entire hierarchy of Associated/Linked Accounts along with the Master Account i.e. if CHARGED OFF is initiated from an Associated/Linked account, system can post CHARGED OFF on all ACTIVE associated/linked accounts in the hierarchy along with the Master Account.

However, note that you can post CHARGED OFF on Master Account only if Associated Accounts are in TRADED, VOID, TERMINATE, PAID, and CHGOFF status.

To charge off an account

Transaction	Parameters
Charged Off	TXN DATE
	PROCESS MASTER ACCOUNT
	PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS
	PROCESS MASTER ASSOCIATED ACCOUNTS
	PROCESS ALL ACCOUNTS BASED ON THE SALES ORDER NUM­BER
	PROCESS LINKED ACCOUNT

While posting the transaction,

• If PROCESS MASTER ACCOUNT is selected as ‘YES’, then CHARGE OFF transaction is automatically posted to corresponding Master Account. If selected as ‘No’, then CHARGE OFF transaction is posted to current account and its Linked account.
• If Master Account has multiple Linked and Associated Accounts with status TRADED, VOID and Account Close Indicator =N, then system displays an error indicating ‘Invalid status for Associated Accounts’.
• If PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS is selected as ‘Yes’, then CHARGE OFF transaction is automatically posted to accounts belonging to same product type and selecting ‘No’ posts the transaction to ALL accounts. However, this parameter has no relevance if the 'Process to Master Account' is not set to 'Y'.
• If PROCESS MASTER ASSOCIATED ACCOUNTS is selected as 'Yes', then CHARGE OFF transaction is automatically posted to all Associated Accounts under the Master Account and selecting 'No' posts extension only to current account.
• If PROCESS ALL ACCOUNTS BASED ON THE SALES ORDER NUMBER is selected as ‘YES’, then transaction is automatically posted to all corresponding account(s) which are having the same Sales Order number as that of current account where this transaction is being posted. However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.
• If PROCESS LINKED ACCOUNT is selected as ‘YES’, then CHARGE OFF transaction is automatically posted to current account and its Linked Account(s).

Note that during reversal of a CHARGED OFF transaction on hierarchy of Associated/Linked Accounts, ensure that Master Account is in ACTIVE status. Else, system restricts posting Reversal of a CHARGED OFF transaction for an Associated Account and displays an error indicating ‘CHARGED OFF cannot be reversed - Master Account must be in ACTIVE status’.

A.1.11 Account Closure

The system automatically closes an account when its status changes from ACTIVE status to Paid or Void. It is manually closed if it has status as CHARGE OFF. Accounts marked as Closed are not processed and after a period of time are purged from Oracle Financial Services Lending and Leasing.

To close an account

Transaction	Parameters
Account Close	Index Txn Date

A.1.12 Advance (Principal) Balance

The advance (or principal) balance is posted automatically when you fund the contract on Funding screen. You are not allowed to post the advance with Customer Service screen. However, you can waive, charge off or adjust the advance or principal.

The adjustments will appears in the corresponding column of Customer Service screen’s Account Balances sub tab for ADVANCE / PRINCIPAL Balance Type -- Waived, Charged Off, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To adjust the advance/principal balance

Transaction	Parameters
Adjustment To Advance/Principal - Add	Txn Date Amount
Adjustment To Advance/Principal - Sub­tract	Txn Date Amount

To charge off the advance/principal balance

Transaction	Parameters
Chgoff Advance/Principal	Txn Date Amount

To waive the advance/principal balance

Transaction	Parameters
Waive Advance/Principal	Txn Date Amount

A.1.13 Interest

The interest is accrued or posted automatically when you post the payment on Advance screen’s Advance Entry tab. You cannot post the interest in the Customer Service screen; however, you can adjust or waive interest.

The adjustments will appears in the corresponding column of Customer Service form’s Account Balances screen for INTEREST Balance Type-- Waived, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To adjust the interest

Transaction	Parameters
Adjustment To Interest - Add	Txn Date Amount
Adjustment To Interest - Sub­tract	Txn Date Amount

To waive the interest

Transaction	Parameters
Waive Inter­est	Txn Date Amount

A.1.14 Interest Accrual

You can start or stop interest accrual on a Line of credit.

On the Line of credit Details screens, Stop Accrual box is selected in Interest and Accruals section.

To remove Stop Accrual indicator, post the start ACCURAL transaction.

To start interest accrual for an account

Transaction	Parameters
Start Accrual	Txn Date

To stop interest accrual for an account

Transaction	Parameters
Stop Accrual	Txn Date

A.1.15 Active Military Duty

The Servicemembers Civil Relief Act of 2003 (SCRA), formerly known as the Soldiers and Sailors Civil Relief Act of 1940 (SSCRA), is a federal law that gives military members some important rights as they enter active duty military service. The law is designed for active duty military personnel and reservists (and their spouse -- if applicable for joint credit accounts) to receive, as a result of military service economic hardship(s), an interest rate reduction (currently at 6.000%) for certain consumer and mortgage-related debt that was incurred prior to entering military service, for the period of time that the servicemember is on active duty. Under the law, the term’s interest includes service charges, renewal charges, fees, or any other charges (except bona fide insurance) with respect to an obligation or liability. The law also provides protection against certain legal actions during the term of active duty military service. The SCRA function is currently available in the system for simple interest LoanLine of credit.

Any account that has been identified under SCRA requirements as eligible for the allowable benefits of active military duty for its primary borrower/spouse will have a new interest rate calculation based upon the 6.000% limit set by the SCRA. However, this change is subject to exception in case of accounts that already have an interest rate less than 6.000%. In such cases, the original interest rate that is less than 6.000% will continue.

To indicate that a borrower is on active military duty

Transaction	Parameters
Borrower On Military Duty	Txn Date
	Borrowers Relation With Account
	Active Duty Order Reference

After you post this transaction, the Military Duty box (Account Details screen Activities section) and Active Military Duty box (Customer Details screen Military Service section) are selected. Oracle Financial Services Lending and Leasing changes the condition of the account to ON ACTIVE DUTY. Details of the transaction appear in the Military Services section on Customer Details screen.

If the interest rate was greater than 6%, Oracle Financial Services Lending and Leasing will change the rate to 6% and adjust the payment accordingly. The CHANGE PAYMENT AMOUNT and RATE CHANGE transactions on the Transactions screen.

While posting an SCRA transaction for a borrower who is on 'Active Military Duty', system processes a lower payment amount regardless of prior payment history.

To indicate the payment parameters when the borrower is on active military duty

Parameter Name - CUST_ON_MLTRY_DUTY

Transaction	Parameters
Borrower On Military Duty	Txn Date
	Borrowers Relation With Account
	Active Duty Order Reference
	Payment Calculation Method
	Rate
	Override Rate

The Payment Calculation Method has the following options in drop-down list for selection:

• Outstanding Balance & Term - System calculates the new payment amount using Outstanding Principal, SCRA Rate, Remaining Term.
• Contract Balance & Term - System calculates the new payment amount using Contract principal, SCRA Rate, Contract Term.

  

Note

If the borrower is delinquent during the life of loan, any outstanding balance would be paid along with last installment amount.

OFF-Military Duty

If the borrower is off-military duty, the transaction ‘BORROWER OFF MILITARY DUTY’ is posted to restores the interest and instalment amount for the remaining term of the loan.

To indicate that a borrower is no longer on active military duty

Transaction	Parameters
BORROWER OFF MILI­TARY DUTY	TXN DATE
	BORROWERS RELATION WITH ACCOUNT
	SCRA OFF PAYMENT CALC METHOD

To adjust the contracted interest rate and Payment Amount, the SCRA off Payment Calculation Method has the following options in drop-down list for selection:

• Restore Account Payment - System restores contract interest rate and instalment amount.
  • Remaining balance (if any) after ‘Restore to Account Payment’ is adjusted to the last instalment amount as a balloon payment.
  • In case if a ‘Rate Change’ transaction is posted on account before posting ‘On Military Duty’ transaction, system calculates the remaining payment amount as per the changed interest rate and not the contract rate.

• Calculate New Payment - System recalculates the payment amount using contract interest rate.

After you post this transaction, the Military Duty box (Account Details screen Activities section) and Active Military Duty box (Customer Details screen Military Service section) are de-selected. Oracle Financial Services Lending and Leasing changes the condition of the account to OFF ACTIVE DUTY.

A.1.16 Due Date Change

You can change the due date of an account. When it is changed, the system determines next bill date, as well as the next due date. The DUE DATE CHANGE transaction does not allow next billing date to change such that it is less than the current billing date. The due date change transaction has been extended to change the default ACH due day, provided that the account due day and ACH due day match.

If a late fee is no longer applicable because of this due day change, Oracle Financial Services Lending and Leasing will automatically remove the fee.

The new due day appears in Activities section Due Day field on the Account Details screen.

The system also notes change on Line of credit Details screens in Extn and Due Dates section’s # of Due Day Changes (Year), # of Due Day Changes (Life) and Due Day Chg Dt fields.

To change a due date

Transaction	Parameters
Due Date Change	Txn Date
	Due day
	Due Date
	ACH DUE DATE CHANGE
	PROCESS MASTER ASSOCIATED ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associated Accounts and selecting ‘No’ on master account displays an error and rolls-backs all the changes. Note: System does not allow to post the transaction if this parameter is selected as NO and the Statement Consolidation option at account level is set to ‘Y’.
	PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and selecting ‘No’ posts the transaction to ALL accounts.
	CAPITALIZATION START DATE (INCLUDING GRACE DAYS) When extension is being posted on an account for which balance capital­ization is enabled, select the next capitalization date from the adjoining calendar which by default includes the CAP GRACE DAYS before trig­gering the balance capitalization.
	PROCESS SAME SALES ORDER NBR ACCOUNTS If selected as ‘YES’, then transaction is automatically posted to all corre­sponding account(s) which are having the same Sales Order number as that of current account where this transaction is being posted. However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

A.1.16.1 Override Due Date Change

You can override the contract ‘Due Date’ of an account to mark-up the due days limit to the required standard business rules by posting the following monetary transaction.

To override a due date change

Transaction	Parameters
DUE DATE CHANGE OVERRIDE	TXN DATE
	DUE DAY
	DUE DATE
	ACH DUE DATE CHANGE
	PROCESS MASTER ASSOCIATED ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associated Accounts and selecting ‘No’ on master account displays an error and rolls-backs all the changes. Note: System does not allow to post the transaction if this parameter is selected as NO and the Statement Consolidation option at account level is set to ‘Y’.
	PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and selecting ‘No’ posts the transaction to ALL accounts.
	CAPITALIZATION START DATE (INCLUDING GRACE DAYS) When extension is being posted on an account for which balance capitali­zation is enabled, select the next capitalization date from the adjoining calendar which by default includes the CAP GRACE DAYS before trigger­ing the balance capitalization.
	PROCESS SAME SALES ORDER NBR ACCOUNTS If selected as ‘YES’, then transaction is automatically posted to all corre­sponding account(s) which are having the same Sales Order number as that of current account where this transaction is being posted. However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

On posting the transaction system ignores the following Due Day contract parameters:

• Max Due Day Change/Yr
• Max Due Day Change/Life
• Max Due Day Change Days
• Due Day Min
• Due Day Max

On successful posting of the transaction, system automatically increases the number on counters (i.e. number of times due date change permitted) for ‘Max Due Day Change/Yr’ and ‘Max Due Day Change/Life’. The transaction is displayed in Customer Service > Transaction History > Transactions screen.

A.1.16.2 Reverse an Override Due Date Change

When a posted ‘Due Date Change Override’ transaction contains error or non desired results, you can reverse the same in Customer Service > Transaction History > Transactions screen.

Select the Due Date Change Override transaction and click Reverse.

On successful posting of the transaction, system reverts (decreases) the change in the number on counters (i.e. number of times due date change permitted) for ‘Max Due Day Change/Yr’ and ‘Max Due Day Change/Life’.

A.1.17 Payment Refund Transaction

Payment refund transactions allows you to refund excess payment received from the customer during life of the Line of credit. The Payment Refund transaction is posted at the maintenance screen in servicing. The refund is posted only when the refund amount is equal to Payment amount. Else an error message is displayed.

To refund the payment amount

Transaction	Parameters
PAYMENT REFUND (PMT_RF)	TXN DATE Select the transaction date from adjoining calendar.
	PAYMENT DATE Select the payment posted date from adjoining calendar.
	PAYMENT AMOUNT Specify the payment amount received on the account.
	REFUND AMOUNT Specify the payment amount to be refunded.
	REASON Select the appropriate reason code from the drop-down list. The list is populated based on the lookup code TXN_REASON_CD (SUB CODE USED FOR REASON GROUP).

Note that except ‘Reason’ all the other parameters are mandatory for posting payment refund transaction. However, system validates for appropriate reason code when auto-posted from Payment Maintenance screen.

On successfully posting the transaction, the payment refund details are recorded in Customer Service > Transaction History > Transactions tab.

A.1.18 Extensions

Extension transactions allow you to extend a Line of credit by moving the balances to future date. Extensions can either be based on ‘Unpaid’ due date or on Oldest due date. An extension fee may be assessed when an account receives an extension.

The system adjusts due date on Dues section’s Oldest Due Dt field on Account Details screen to reflect the extension.

It also notes the change with an entry on the Line of credit Details screen in the Extn and Due Dates section’s # of Extensions (Year), # of Extensions (Life), # of Extension Term (Year) # of Extension Term (Life) fields.

To apply an extension

Transaction	Parameters
EXTENSION	TXN DATE Select the extension transaction date from adjoining calendar.
	EXTENSION TERM Specify the required extension term in months.
	REASON Select the reason for extension from the drop-down list.
	STOP ACCRUAL Select either YES or NO from drop-down list to stop the interest accrual on the account.
	PROCESS MASTER ASSOCIATED ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the extension transaction to Master Account and Associated Accounts and selecting ‘No’ posts extension only to current account.
	PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and select­ing ‘No’ posts the transaction to ALL accounts.
	EXTENSION BASIS Select one of the following option as the basis for posting the extension from the drop-down list. OLDEST DUE DATE -To post extension considering the oldest unpaid due date. Any paid due buckets is not altered and original due dates are retained. UNPAID DUES - To post extension considering only the unpaid due buckets. Here the unpaid due dates are moved by adding the terms rep­resented in the transaction. Unpaid dues are those for which Payment = N in Due Date History and may also include the partially paid amount (i.e. paid amount - tolerance amount).
	CAPITALIZATION START DATE (INCLUDING GRACE DAYS) When extension is being posted on an account for which balance capi­talization is enabled, select the next capitalization date from the adjoin­ing calendar which by default includes the CAP GRACE DAYS before triggering the balance capitalization.
	PROCESS SAME SALES ORDER NBR ACCOUNTS If selected as ‘YES’, then transaction is automatically posted to all cor­responding account(s) which are having the same Sales Order number as that of current account where this transaction is being posted. However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

While posting an extension, ensure that the minimum number of required payments, as defined at contract level is met. Else, system displays an error message on verification. Also while posting subsequent extension transactions, ensure that the minimum gap requirement between two extensions is satisfied.

A.1.19 Prepayment Penalty

A prepayment penalty is typically applied automatically by Oracle Financial Services Lending and Leasing if the account is paid off prematurely.

The following transactions allow you to adjust or waive the prepayment penalty fee. The adjustments will appears in the corresponding column of Customer Service screen’s Account Balances screen for fee prepayment penalty Balance Type-- Waive, Adjusted (-), or Adjusted (+) -- depending on which of the following the transactions you perform.

To adjust a prepayment penalty

Transaction	Parameters
Adjustment Prepayment Penalty - Add	Txn Date Amount
Adjustment Prepayment Penalty - Subtract	Txn Date Amount

To waive a prepayment penalty

Transaction	Parameters
Waive Prepayment Penalty	Txn Date Amount

A.1.20 Escrow Payment

The following monetary transactions allow you to specify escrow payment to be billed to the customer each month. Rescheduling an escrow payment enables you to change the payment rate (and hence rate and term) and define when change will begin. The “txn date” parameter is when the new agreement starts.

The following transactions allow you to adjust or waive the escrow advance.

The adjustments will appears in the corresponding column of Customer Service screen’s Account Balances screen for escrow advance Balance Type-- Waive, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To adjust escrow advance

Transaction	Parameters
Adjustment to escrow advance - add	Txn Date Amount
Adjustment to escrow advance - subtract	Txn Date Amount

To waive escrow advance

Transaction	Parameters
Waive Escrow Advance	Txn Date Amount

To reschedule an escrow payment

Transaction	Parameters
Reschedule Escrow Payment	Txn Date Amount

A.1.21 Escrow balance refund

If an account is paid off resulting in a positive (greater than $0) escrow balance or the last item being escrowed is removed resulting in a positive (greater than $0) escrow balance, then Oracle Financial Services Lending and Leasing refunds the escrow and creates a check requisition.

A.1.22 Pay Off Quote Fee

The PAYOFF QUOTE transaction on Maintenance screen includes the required parameter ASSESS PAYOFF QUOTE FEE. If you select Y, Oracle Financial Services Lending and Leasing assesses a payoff quote fee on Customer Service form’s Balances screen for Balance Type FEE PAYOFF QUOTE. The amount of the payoff quote fee is based on contract setup.

The following transactions allow you to adjust or waive the pay off quote fee.

The adjustments will appears in the corresponding column of Customer Service form’s Balances screen for FEE PAYOFF QUOTE Balance Type-- Waive, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To adjust a pay off quote fee

Transaction	Parameters
Adjustment to Payoff Quote Fee - Add	Txn Date Amount
Adjustment to Payoff Quote Fee - Subtract	Txn Date Amount

To waive a pay off quote fee

Transaction	Parameters
Waive Payoff Quote Fee	Txn Date Amount

A.1.23 Nonperforming Accounts

Line of credit accounts can be placed in a nonperforming, or nonaccrual, condition. Once an account is set to a nonperforming condition, the system makes the following modifications and accounting entries:

• After the transaction date, Oracle Financial Services Lending and Leasing assesses no late charge to this account.
• Stops general ledger entries for interest accrual.
• Transfers the existing principal balance on this account to the Non-Performing Balance Group on Customer Service form’s Balance screen.
• Charges the unearned dealer compensation back to the dealer.
• Treats payments posted to this account as it does with a normal account; however, the general ledger entries for allocation of these amounts towards principal and interest will go towards the nonperforming balance.

The system’s general ledger (GL) is set up for the above items. There will be no impact on balances of the account (principal, interest, fee and expense) as a result of the above transactions.

To place an account in a nonperforming condition

Transaction	Parameters
Account Non Performing	Txn Date
	Non Performing Description

The following transaction removes nonperforming condition on an account and reverses the nonperforming transactions explained above. General ledger entries for interest accrual, stopped during nonaccrual stage, resume.

To reverse a nonperforming condition

Transaction	Parameters
Resume Account Perform­ing	Txn Date

A.1.24 Convert a Precomputed (PC) Line of credit into a Simple Interest (SI) Line of credit

When converting a precomputed Line of credit into a simple interest Line of credit, Oracle Financial Services Lending and Leasing assumes the following default values:

• Accrual Calculation Method - interest bearing (simple interest)
• Maturity Date - Computed from the term and next payment due date
• Monthly Payment Amount - Computed from the interest rate, new principal balance, accrual start date, and term.
• All balances other than the Note balance are carried over to simple interest Line of credit.

The resulting ‘new’ simple interest Line of credit will have the same account number with details entered/computed above.

Caution: The converting a precomputed Line of credit into a simple interest Line of credit transaction can be performed only by closing the nonperforming condition.

To reschedule precomputed Line of credit to interest bearing Line of credit

Transaction	Parameters
Reschedule Pre-Compute Line of credit to Interest Bearing Line of credit	Txn Date
	Reschedule Payment Start Date
	Amount
	Rate
	Term

A.1.25 Trading of Accounts - Monetary Transactions

Following are the monetary transactions involved while processing Trading of Accounts. These processes are either posted automatically by external origination system or need to be posted manually in Servicing > Customer Service > Maintenance screen. For information about how Trading of Accounts is processed in OFSLL, refer to ‘Trading of Accounts’ chapter.

• Trade Enquiry Transaction
• Trade Transaction
• Equity Out Transfer Transaction
• Equity In Transfer Transaction
• Trade Fix Transaction
• Equity in Maintenance Transaction
• Account Charge Off

 

A.1.25.1 Trade Enquiry Transaction

Trade Enquiry monetary transaction is posted by external origination system to validate if an Account can be traded. This transaction provides details of total available Equity of an Account for a Specific Validation Date. However, the Trade Amount computation is configurable using User Defined Parameters defined in Setup > Administration > User Defined Parameters screen.

To post Trade Enquiry transaction

Transaction	Parameters
TRADE ENQUIRY	TXN DATE
	TRADE ENQUIRY VALID UPTO DATE
	TRADE ENQUIRY LTR PRINT
	COMMENT

While posting the transaction,

• If TRADE ENQUIRY VALID UPTO DATE is specified, then system calculates Accrued Interest on account till the date specified.
• If TRADE ENQUIRY LTR PRINT is selected as ‘YES’, then a Trade Enquiry Letter with specific format is generated. The value of parameters in the letter are fetched from variables defined in the configuration.

On posting this transaction, system displays the response based on configurable calculation parameter definition defined for ‘Trade Equity’ (ACC_EQUITY_AMT) in User Defined Parameters screen. Only those definitions with valid selection criteria are consider for processing.

On processing the transaction, the Result section displays the following information:

• A set of pre-defined details such as:
  • ACCOUNT NUMBER
  • MASTER ACCOUNT NUMBER (if associated)
  • ACCOUNT CURRENCY

• System derived values from User Defined Parameters configuration > Formula Variables.
• System derived interest value if the definition contains Accrued Interest as Formula Variable which is calculated based on TRADE ENQUIRY VALID UPTO DATE as similar to payoff quote.
• System derived final composite Trade Equity value and displays based on the description provided for Target Parameter.

On successful posting the transaction, a comment is posted on the Account indicating ACCOUNT TRADE EQUITY PROVIDED TO FOR AMOUNT USD <AMOUNT> VALID UPTO <DATE>.

A.1.25.2 Trade Transaction

Trade monetary transaction is posted by external origination system to Trade and transfer equity from an existing (old) Account to new Account. This transaction implicitly posts Equity-In transfer and Equity-Out transfer transactions on new and old accounts respectively.

Following are the different types of Trade transactions supported:

Type	Description
Upgrade	In this case, one existing (old) Account is upgraded to new Account.
Split	In this case, one existing (old) Account is upgraded to multiple new Accounts.
Combine	In this case, multiple old Accounts are upgraded to one new Account.

 

To post Trade transaction

Transaction	Parameters
TRADE	TXN DATE
	PROCESS MASTER ACCOUNT
	PROCESS LINKED ACCOUNT
	VALIDATE COMMON CUSTOMER
	COMMENT

While posting the transaction,

• If PROCESS MASTER ACCOUNT is selected as ‘YES’, then Trade transaction is automatically posted to corresponding Master Account.
• If PROCESS LINKED ACCOUNT is selected as ‘YES’, then Trade transaction is automatically posted to corresponding Linked Accounts.
• If VALIDATE COMMON CUSTOMER is selected as ‘YES’, then system validates for a common customer between existing (old) and new account. If not, displays an error.

Note the following:

• Before processing actual trade transaction, Trade Equity is computed and updated in ACC_EQUITY_AMT.
• If Trade transaction is posted on Accounts where Trade Equity is zero, then system considers those as ‘Non-Equity Based’ accounts.
• As part of Trade process if Trade Eligible flag is set to ‘N’ for an Asset, then that particular Asset Status is marked as ‘ACTIVE’. Else, asset status is updated to INACTIVE.

Trade transaction will be posted ‘Only if’ the resultant value of following 3 are similar:

• Sum of Equity in itemization of new Accounts
• Sum of Trade Equity of existing (old) Accounts
• Sum of Equity Transfer Amount in Trade Details

In case of mismatch in any one of above, Trade transaction is not posted and instead TRADE MISMATCH transaction is automatically posted by the system with same transaction parameters on the existing (old) account along with a condition - EQUITY MISMATCH DURING TRADE.

In addition,

• During the Trade transaction, a linked ‘Equity Out Transfer Transaction’ is posted on existing (old) Account to transfer Equity to new account.
• Adjustment minus transaction is posted for all open balances on traded (old) Account to mark the outstanding amount as zero.

On successfully posting of Trade transaction,

• A Comment is posted on existing (old) account in the format ACCOUNT TRADED ON <DATE> WITH TOTAL TRADE EQUITY <VALUE> WITH <TRADE FIX REASON> AND <COMMENT>
• Account status is updated as TRADED.

A.1.25.3 Equity Out Transfer Transaction

‘Equity Out Transfer’ monetary transaction is automatically posted by the system to transfer Equity from existing (old) account to new account created as part of trade.

Equity Out transaction parameters

Transaction	Parameters
EQUITY OUT TRANS­FER	TXN DATE
	ACCOUNT NBR
	AMOUNT
	COMMENT
	TRADE TYPE

On successfully posting the transaction, the ‘Equity Out’ field is updated in Account Details > Trade Details screen and a comment is posted on the existing (old) account in the format ACCOUNT EQUITY OUT TRANSFERRED ON <DATE> TO ACCOUNT NUMBER <ACCOUNT NUMBER> WITH VALUE <VALUE>, < TRADE TYPE > AND <COMMENT>.

A.1.25.4 Equity In Transfer Transaction

‘Equity In Transfer’ monetary transaction is automatically posted by the system to update Equity to new account created as part of trade.

Equity In transaction parameters

Transaction	Parameters
EQUITY IN TRANSFER	TXN DATE
	ACCOUNT NBR
	AMOUNT
	COMMENT
	TRADE TYPE

On successfully posting the transaction, the ‘Equity In’ field is updated in Account Details > Trade Details screen and a comment is posted on the existing (old) account in the format ACCOUNT EQUITY IN RECEIVED ON <DATE> FROM ACCOUNT NUMBER <ACCOUNT NUMBER> WITH VALUE <VALUE>, <TRADE TYPE> AND <COMMENT>.

A.1.25.5 Trade Fix Transaction

You can rectify the equity mismatch for a failed Trade transaction and process the Equity transfer by posting TRADE FIX monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To post Trade Fix transaction

Transaction	Parameters
TRADE FIX	TXN DATE
	PROCESS MASTER ACCOUNT
	PROCESS LINKED ACCOUNT
	VALIDATE COMMON CUSTOMER
	TRADE FIX REASON
	COMMENT

This transaction is processed in the same workflow as similar to Trade Transaction. Refer to ‘Trade Transaction’ for details. In addition, you need to select the TRADE FIX REASON from the drop-down list while posting the transaction.

On successfully posting the transaction, a comment is posted on existing (old) account in the format ACCOUNT TRADED ON <DATE> WITH TOTAL TRADE EQUITY <VALUE> WITH <TRADE TYPE>, <TRADE FIX REASON> AND <COMMENT>.

A.1.25.6 Equity in Maintenance Transaction

You can override the ‘Equity In’ adjustments that are received in new account after Trade transaction by posting ‘EQUITY IN MAINTENANCE’ monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To post Equity in Maintenance transaction

Transaction	Parameters
EQUITY IN MAINTE­NANCE	TXN DATE
	AMOUNT
	COMMENT

On successfully posting the transaction, the value specified in ‘Amount’ field is updated to ‘Equity In’ field in Trade Details sub tab of Account Details screen and a comment is posted on existing (old) account in the format ACCOUNT EQUITY IN MAINTAINED ON <DATE> WITH VALUE <VALUE>, <REASON> AND <COMMENT>.

A.1.26 Billing Cycle Change

You can change the billing cycle/statement of a Line of credit at any point of time during servicing by posting RESCHEDULE BILL CYCLE monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

Note the following before posting the transaction:

• The ‘Billing Cycle Change’ transaction creates significant impact in the system since it impacts the schedule, dues and sensitive account data on account. Hence it is recommended to be posted with careful consideration and OFSLL is not responsible for any impact/mismatch resulting out of this change.
• The ‘Billing Cycle Change’ transaction can be posted for both Open-Ended and Close-Ended Loans (Vehicle, Home Loan, and Unsecured), Lease and Line of Credit.
• The ‘Billing Cycle Change’ transaction is applicable for all methods like IBL (Interest Bearing Loans) and Amortized Loans.
• The ‘Billing Cycle Change’ transaction is ‘not’ applicable for Pre-compute Loans and for ‘Rent Factor Method’ of lease accounts.
• In case of any error while posting the transaction, system rolls-back all the changes on the account. Refer to OFSLL Release notes available in OTN library (https://docs.oracle.com/cd/F22291_01/references.htm) for additional information on 'Billing Cycle Change' transaction validations.

To post Billing Cycle Change transaction

Transaction	Parameters
RESCHEDULE BILL CYCLE	TXN DATE
	PROCESS MASTER ASSOCIATED ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associ­ated Accounts.
	NEW BILLING Select the billing frequency from drop-down list.
	PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and selecting ‘No’ posts the transaction to ALL accounts. However, this parameter has no relevance if the 'Process to Master Account' is not set to 'Y'.
	PRE BILL DAYS Specify the pre-bill days on account. System displays an error if the PRE BILL DAYS is retained as zero ‘0’ (default value).
	DUE DAY MIN Specify the minimum due day to mark-up the due days limit on account to the required standard business rules. System displays an error if the DUE DAY MIN is retained as zero ‘0’ (default value).
	DUE DAY MAX Specify the maximum due day to mark-up the due days limit on account to the required standard business rules. System displays an error if the DUE DAY MAX is retained as zero ‘0’ (default value).
	MAX DUE DAY CHANGE DAYS Specify the total number of times due date change is per­mitted) on account. System performs a compatibility check for selected billing cycle. System displays an error if the MAX DUE DAY CHANGE DAYS is retained as zero ‘0’ (default value).
	RESCHEDULE PAYMENT START DATE Select the rescheduled/next payment date from the adjoin­ing calendar. Ensure the date selected is not less than 'Last Due Date' (Current Due Date).
	PAYMENT AMOUNT If payment amount is specified, then system computes bill­ing change calculation considering system parameter. This is applicable for individual accounts. Retaining as ‘0’ (default) allows system to auto-compute new payment amount during billing change calculation. Required for Master accounts. This field has no relevance for line accounts.
	TERM Enter the number of payments. System displays an error if the term is retained as zero ‘0’ (default value). This field has no relevance for line accounts.
	RESIDUAL PERCENT REMAINING Specify a value of residual percentage to be accounted in billing. This should not be greater than Account Residual percentage.
	LATE CHARGE GRACE DAYS Specify the number of grace days allowed during billing change calculation. Retaining as ‘0’ (default) does not make any changes on account.
	LEASE EARLY TEMINATION Specify the amount to be paid for early termination. Retain­ing as ‘0’ (default) does not make any changes on account.
	COMMENTS

For detailed information on above fields validation, computation of other transactions, 'Billing Cycle Change' transaction validations, refer to OFSLL Release notes available in OTN library (https://docs.oracle.com/cd/F22291_01/references.htm).

While posting the transaction:

• System allows 'Next Due date' after Current Due Date.
• The ‘Next Billing Date’ is computed after Current Due Date i.e. Next Due Date - Pre Bill Days.
• System allow backdating of this transaction till last due date.
• The ‘Paid Term’ is auto-computed considering the back dated payments (if any).

On successfully posting the transaction, system updates the billing changes to current/master account as defined and internally posts Due Date Change, Change Payment Amount, and Change Term transactions for new billing cycle to be established.

Billing Cycle Change Reversal

Reversal of ‘Reschedule Bill Cycle’ is allowed with following restrictions:

• System changes ‘Account back dated date’ as date of posting of transaction and hence no monetary transaction is allowed to post on or before that date. This implies, system does not allow to reverse the ‘Reschedule billing transaction’ on same date.
• System does not allow to reverse the transaction, if any monetary transaction is posted (except payoff quote), after posting reschedule billing transaction. User is expected to reverse the monetary transaction manually, to reverse the reschedule billing transaction.

A.1.27 Capitalization Maintenance

Capitalization maintenance helps to define the capitalization parameters to capitalize the corresponding account balances to principal balance based on specific frequency. For example, you can capitalize the accumulated Interest or Late Fees to principal balance of the account.

During servicing, you can either enable and define new capitalization parameters for an account or modify / disable the pre-defined capitalization parameters at any point by posting CAPITALIZATION MAINTENANCE monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

However, note that capitalization is supported only for 'Active' Accounts.

To post Capitalization Maintenance transaction

Transaction	Parameters
CAPITALIZATION MAIN­TENANCE	TXN DATE
	CAPITALIZE Select either YES or NO (default) from drop-down list.
	BALANCE Select the type of balance to be capitalized from the drop-down list. Selecting ALL (default) capitalizes all the bal­ances maintained for the account.
	FREQUENCY Select the required capitalization frequency from the drop-down list. The list contains the following types of frequency: - Based on specific intervals such as Monthly, Quarterly, Annual and so on. - Based on contract Billing Frequency, Billing Date, or Due date. - Specifically on every Month End. Note: Selecting Balance Frequency option here has no rel­evance for capitalization.
	CAP GRACE DAYS Specify the grace days allowed in the frequency (minimum 0, maximum 31) before capitalizing the balances to account. This is also the deciding factor for executing the capitalization batch job which is based on Capitalization Frequency + Grace Days. However, note that Grace Days are not accounted for Month End type of capitalization frequency and is ignored even if specified.
	CAP TOLERANCE AMT Specify the capitalization tolerance amount which is the minimum amount to qualify for capitalization. Any amount less than this is not considered for capitalization of bal­ances. This helps to avoid capitalization of nominal or decimal amounts. Note: There is no specific accounting maintained for non-capitalized decimals with reference to setup.
	CAPITALIZE AMT TILL DATE Select either YES or NO (default) from the drop-down list. - Yes - to capitalize the balance amount till date and con­tinue capitalization based on defined parameters. - No - to capitalize the balance amount till date and stop capitalization. NOTE: This parameter is useful only when the capitaliza­tion preference is changed from Y to N during servicing, by posting 'Capitalization Maintenance' transaction and if the capitalization was enabled during origination. For other combinations, this parameter is ignored for processing.
	CAPITALIZATION START DATE (INCLUDING GRACE DAYS) Select the next capitalization date from the adjoining calen­dar which by default includes the CAP GRACE DAYS before triggering the balance capitalization.

On successfully posting the transaction, system deducts the corresponding balance amount and adds to Advance / Principal or Lease receivable balance based on the defined frequency.

Accordingly, as part of capitalization process two transactions are posted on the account and the same can be viewed in Customer Service > Transaction History > Transactions tab. Also, two entries are posted in Customer Service > Balances tab indicating the balance deduction in Capitalized (-) column and principal addition in Capitalized (+) column respectively.

A.1.28 Cycle Based Late Fee Adjustment / Waiver

Late fee is the amount charged when payment is not made within the grace period or by the day after payment is due. The due date is determined by the contract.

Accordingly, the Cycle Based Late Fee Adjustment / Waiver is required to be done when such late fee corrections are to be posted on the account. This can be done during servicing by posting the following types of monetary transactions in Customer Service > Maintenance > Transaction Batch Information section.

To post Adjustment / Waive Maintenance transaction

Transaction	Parameters
ADJUSTMENT TO CYCLE BASED COLLECTION LATE FEE-ADD ADJUSTMENT TO CYCLE BASED COLLECTION LATE FEE-SUBTRACT WAIVE CYCLE BASED COLLECTION LATE FEE ADJUSTMENT TO CYCLE BASED LATE FEE-ADD ADJUSTMENT TO CYCLE BASED LATE FEE-SUBTRACT WAIVE CYCLE BASED LATE FEE	TXN DATE Select the transaction date from adjoining calendar.
	AMOUNT Specify the amount to be adjusted / waived on the account.

A.1.29 Fee Consolidation Maintenance

You can update and maintain Fee Consolidation to an Account during Servicing and Collection stage by posting ‘FEE CONSOLIDATION MAINTENANCE’ monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

Before posting the transaction, note that:

• The fields are updated only if the value of parameters is greater than zero.
• Transaction is allowed to be posted only those accounts which are linked to Master Account (Including Master Account).
• When Fee Consolidation at Master Account flags are checked, system validates if respective fee balance(s) are available at Master and Associated account or not. Balance validations is enforced only when both Master and Associated accounts have ‘Fee at Master Account flag = Y’.
• If the Account's billing Cycle is Monthly, Weekly, Bi-Weekly, Semi-Monthly, system validates if Late fee Grace Days > 28. Else displays an error.
• If late fee consolidation at Master is Y on Master account, then system validates if Associated Account has same respective fee grace days and fee cycle. Else displays an error.

While posting the fee consolidation on executing the scheduled batch jobs, the processing is done based on following matrix:

Flag	Master Account (M1)	Associated Account (A1)	Action
Late Charge at Mas­ter Account	Y	Y	Loop through Master and Associated Accounts, Post Late Charge at Master Account and a Zero amount Late Charge transaction at Associated Account.
	Y	N	Loop through Master and Associated Accounts to find out that there are no Associated Account with fee at master flag = Y. Then consider only the Mas­ter Account Due Amount to calculate fee According to Fee calculation Method.
	N	N	Don’t loop through Master and Associated, Post Late Charge at Master and Associated Based on the Fee Configuration at respective account >Con­tracts.
	N	Y	Don’t loop through Master and Associated, Post Late Charge at Master and Associated Based on the Fee Configuration at respective account >Con­tracts.

To post Fee Consolidation Maintenance transaction

Transaction	Parameters
FEE CONSOLIDATION MAINTENANCE	TXN DATE Select the transaction date from adjoining calendar.
	LATE CHARGE AT MASTER ACCOUNT Select either Yes or No from the drop-down list. Selecting ‘Yes’ allows system to consolidate the late charge assess­ment at master account level.
	LATE CHARGE GRACE DAYS Specify the number of grace days allowed before late charge is assessed on the account.
	CYCLE BASED COLLECTION LATE FEE AT MASTER ACCOUNT Select either Yes or No from the drop-down list. Selecting ‘Yes’ allows system to consolidate the cycle based collection late fee assessment at master account level.
	CYCLE BASED COLLECTION LATE FEE GRACE DAYS Specify the number of grace days allowed before cycle based fee is assessed on the account. This field is enabled only if the Cycle Based Collection Late Fee option is checked above.
	CYCLE BASED LATE FEE AT MASTER ACCOUNT Select either Yes or No from the drop-down list. Selecting ‘Yes’ allows system to consolidate cycle based late fee assessment at master account level.
	CYCLE BASED LATE FEE GRACE DAYS Specify the number of grace days allowed before cycle based late fee is assessed on the account.
	PROCESS MASTER ASSOCIATED ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and all Asso­ciated Accounts.
	PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and selecting ‘No’ posts the transaction to ALL accounts.
	VALIDATE PORTFOLIO COMPANY Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Master Account belongs to the same portfolio company. System does not allow to post the transaction if this option is selected as Yes and the portfolio company is found to be different for both accounts during validation.
	REASON Selected the appropriate reason code for posting this transaction from the drop-down list.

On posting the transaction, system updates the respective indicators under ‘Fee Consolidation’ header in Customer Service > Contract screen.

A.2 Nonmonetary Transactions

This section catalogues the transaction codes and parameters required to complete the following nonmonetary tasks for Line of credit:

• Update a customer’s /Business name
• Maintain customer details
• Mark a customer/business as a skipped debtor
• Mark a customer as deceased
• Change a customer’s Privacy Opt-Out indicator
• Stop Customer/Business correspondence
• Modify financed insurance information
• ACH Maintenance
• Reprint a statement (batch only)
• Add or stop servicing of accounts with post dated checks as a repayment method
• Stop an ACH for an account
• Add ACH bank
• Cancel or adjust an ESC
• Apply a refund payment to an ESC
• Cancel insurance (or reverse the insurance cancellation)
• Add new escrow insurance details
• Add new escrow tax details
• Change insurance annual disbursement
• Change insurance disbursement plan
• Change escrow indicators of insurance
• Change insurance expiration date
• Change insurance maturity date
• Change tax annual disbursement
• Change tax disbursement plan
• Change escrow indicators of tax
• Resume escrow analysis
• Resume escrow disbursements
• Stop escrow analysis
• Stop escrow disbursements
• Refund or adjust insurance
• Adjust Dealer Compensation
• Add / Modify Account Contact References
• Account Statement Preference Mode
• Cure Letter Date Maintenance
• Customer Credit Limit Transactions
• Add Existing Customer to Account
• Add/Update Business Customer Details
• Rescission Account
• Add Asset to Account
• Customer / Business Credit Score Update
• Master Account Maintenance
• Master Account - Statement Consolidation Indicator Maintenance
• Add Existing Business to Account
• Add Business Phone Details
• Confirm Customer / Business address
• Trading of Accounts - Non-Monetary Transactions
• Bankruptcy Reporting Indicator
• Collateral Maintenance
• Account Contract Maintenance
• Account Payment Mode Maintenance
• Add Balance to Account
• Linked Account Maintenance
• Mock Statement Maintenance
• Skip Credit Bureau Reporting Maintenance
• Repossession Maintenance
• Stop Correspondence at Account Level
• Consolidated Payoff Quote
• Add New Customer
• Add/Update customer Address
• Agreement Number Maintenance

A.2.1 Customer/Business Name Maintenance

You can update and change a customer’s or Business name.

To update a customer’s name

Transaction	Parameters
Customer Name Maintenance	Txn Date
	Relation Type Code
	Customer First Name
	Customer Middle Name
	Customer Last Name
	Customer Generation
	Code

To update business name

Transaction	Parameters
BUSINESS NAME MAINTENANCE	Txn Date
	BUSINESS NAME
	LEGAL NAME

Here, the legal name is register name of the business and can be the business name itself.

The new details appear throughout the system; for example, in Customer Service screen’s Customer(s) section and Customer Details screen’s Customer section.

A.2.2 Customer Details Maintenance

You can update and change the following details regarding a customer: social security number, marital status, disability indicator, driving license number, number of dependants, and email address.

To change other details about a customer

Transaction	Parameters
Customer Maintenance	Txn Date
	Relation Type Code
	Customer SSN
	Customer Marital Status Code
	Customer Disability Indicator
	Customer Driving License Number
	Customer Number of Dependents
	Customer Email Address 1
	Customer Birth Date
	Customer Gender Code
	Customer Language Code
	Customer Driving Licence State Code
	Customer Time Zone
	Payment Hierarchy

Note

The payment hierarchy is auto-populated by the system based on new/existing customer details and the same can be modified. For more information, refer to Payment Hierarchy field details in Customer sub tab section.

The new details appear throughout the system.

A.2.3 Skipped Customers/Business

When a customer/business cannot be located, the system enables you to mark that customer/business as “skipped” (as in, “the customer/business is a skipped debtor”) Marking a customer/Business as skipped indicates that the customer’s/business whereabouts are unknown.

To mark a customer as “skipped”

Transaction	Parameters
Customer Skip	Txn Date
	Relation Type Code
	Customer Skip Indicator

To mark a business as “skipped”

Transaction	Parameters
Business Skip	Txn Date
	Business Skip Indicator

The Skip box is selected on the Customer Service screen’s Customer/Business Details tab.

To remove the Skip indicator, follow the above procedure and update the ‘CUSTOMER/BUSINESS SKIP INDICATOR’ as ‘NO’.

A.2.4 Mark Customer as Deceased

You can mark a particular customer as deceased by posting a non-monetary transaction. Marking a customer as deceased indicates that the 'Account holder is deceased' and this condition is posted on the account and an Alert is populated in Comments tab and Summary tab. Also when a particular customer is marked as deceased, you can change the permission to call the customer as “No” on all accounts and contacts where the customer is attached.

To mark a customer as “deceased”

Transaction	Parameters
MARK CUSTOMER AS DECEASED	DECEASED DATE
	TRANSACTION DATE
	RELATION TYPE CODE
	REMOVE PERMISSION TO CALL

 

You can select the ‘Deceased Date’ and ‘Transaction Date’ (last transaction date) from the adjoining calendar. Select the ‘Relation Type Code’ and ‘Remove Permission To Call’ (as ‘Yes’) from the drop-down list.

System identifies all the related accounts based on Customer ID and marks ‘the customer deceased date’ on all accounts (primary or joint holder) held by the customer. If the transaction is successful, a confirmation message is displayed in the Results section displaying all the customer accounts on which this status is posted. Also a comment is posted on all accounts when the ‘Permission to Call’ status is changed.

The Customer Deceased Date is also indicated on the Customer Details screen’s Military Service section.

A.2.5 Privacy Opt-Out Indicator

You can change the customer’s/Business Privacy information sharing preference (Opt-Out indicators) along with other choice indicators of Insurance, Share Credit and Marketing preferences by posting the following nonmonetary transaction parameter.

Customer:

Transaction Code: CUS_PRIVACY_INFO

Description: CUSTOMER OPT-OUT PREFERENCES (PRIVACY OPT-OUT)

To change the customer’s privacy opt-out indicators

Transaction	Parameters
Customer Privacy Info Sharing Preference	Transaction Date
	Relation Type Code
	Privacy Optout
	Insurance Optout
	Share Credit Optout
	Marketing Optout

Business:

Transaction Code: BUS_PRIVACY_INFO

Description: BUSINESS OPT-OUT PREFERENCES (PRIVACY OPT-OUT)

To change the business privacy opt-out indicators

Transaction	Parameters
BUSINESS OPT-OUT PREFERENCES (PRI­VACY OPT-OUT)	Transaction Date
	Privacy Optout
	Insurance Optout
	Share Credit Optout
	Marketing Optout

The customer’s Privacy information sharing preferences are updated on the Customer Service screen’s Customer/Business Details tab.

To remove the customer’s Privacy information sharing preferences, follow above procedure. However, you can also type N in the CUSTOMER STOP CORRESPONDENCE INDICATOR parameter.

A.2.6 Customer/Business Correspondence (stopping)

You can choose at any time to stop correspondence to a customer/business. When you do so, the customer/business will receive no correspondence of any kind from the system.

There is also a provision to stop correspondence at individual account level. For more information, refer ‘Stop Correspondence at Account Level’ section.

To stop correspondence with a customer

Transaction	Parameters
Customer Stop Correspondence	Txn Data
	Relation Type Code
	Customer Stop Corr Indicator

To stop correspondence with a business

Transaction	Parameters
Business Stop Correspondence	Txn Data
	Business Stop Corr Indicator

The Stop Correspondence box is selected on the Customer Service screen’s Customer/Business Details tab.

To remove the Stop Correspondence indicator, follow the above procedure and update the ‘CUSTOMER/BUSINESS STOP CORR INDICATOR’ as ‘NO’.

A.2.7 Financed Insurance (modifying)

You can change other insurance details entered on the INSURANCE ADDITION transaction with nonmonetary INSURANCE DETAILS MODIFICATION transaction. The changed insurance information can be viewed on Customer Service screen’s Insurances screen.

Note

In case any issues on existing Line of credit accounts, you can back port this functionality. Contact your account manager.

Transaction	Parameters
Insurance Modification	Txn Date
	Effective Date
	Insurance Type
	Policy Effective Date Com­pany Name
	Phone # 1
	Extn # 1
	Phone # 2
	Extn # 2
	Policy #
	Expiration Date
	Primary Beneficiary
	Secondary Beneficiary
	Refund Amount Received
	Full Refund Received
	Comment

A.2.8 ACH Maintenance

The ACH maintenance transaction is for updating the existing ACH Banks details and not to define a new Ach Bank. The transaction is effective provided the ACH account no, ACH routing no, account type are matching with the existing Ach Banks details. On successful posting, the confirmation number will be generated.

To update the existing ACH bank details

Transaction	Parameters
ACH Maintenance and NEW ACH MAINTE­NANCE and ACH ONE TIME PHONE PAY	ACH Account Number
	ACH Account Type Code
	ACH Payment Frequency Code
	ACH Status Code
	ACH Bank Name
	Bank City
	Bank State
	ACH Bank Routing Number
	ACH Reference Number
	Payment Mode
	Name as it Appears on Account
	ACH Default Indicator
	ACH End Date
	ACH Payment Amount
	ACH Payment Amount Excess
	ACH Payment Day
	Phone Pay Fee
	ACH Fee Indicator
	ACH Start Date
	Debit Date
	Txn Date

Note that for an active Recurring ACH record, ensure that the payment mode is selected as AUTOPAY and for an AUTO PAY type of Payment Mode, ensure that at least one active ACH record exist.

This information appears in the ACH section of the Account Details screen.

A.2.9 Stop an ACH

To stop an ACH for an account

Transaction	Parameters
Stop ACH Maintenance	Txn Date

Oracle Financial Services Lending and Leasing clears the information on the ACH section of the Account Details screen.

A.2.10 Statement Reprinting (batch only)

You can reprint a statement of account activity by defining the starting and closing dates included within the statement.

To reprint a statement

Transaction	Parameters
Statement Reprint Mainte­nance	Txn Date
	Statement Closing Date

A.2.11 Add ACH Bank

You can add a new ach bank. This enables the customer to make a single payment from more than one bank or monthly payments from different banks. On successful posting, the confirmation number will be generated.

To add a new ACH bank

Transaction	Parameters
ADD ACH BANK	ACH Account Number
	ACH Account Type Code
	ACH Payment Frequency Code
	ACH Status Code
	ACH Bank Name
	ACH Bank Routing Number
	ACH Default Indicator
	ACH End Date
	ACH Payment Amount
	ACH Payment Amount Excess

A.2.12 Post Dated Checks

You can add or stop servicing of accounts with PDC as a repayment method.

The POST DATED CHEQUE MAINTENANCE transaction enables you to switch an account to the post dated check method of repayment.

To add post dated checks as a method of repayment

Transaction	Parameters
Post Dated Cheque Maintenance	Txn Date
	PDC Type
	pdc Check Number
	pdc Check Date
	pdc No Of Checks
	pdc Check Amount
	pdc Bank Routing Number
	pdc Account Type
	pdc Account Number
	pdc Bank Name
	pdc Bank Branch Name
	pdc Docket Code
	pdc Comments
	pdc Frequency

The STOP POST DATED CHEQUE MAINTENANCE transaction stops processing the payments on an account using Post dated checks. Once this transaction is posted, status of all PDCs attached to a Line of credit account changes to VOID, indicating that the PDCs are of no use.

To stop post dated checks as a method of repayment

Transaction	Parameters
Stop Post Dated Cheque Maintenance	Txn Date

A.2.13 Coupon Book Maintenance (batch only)

In reordering coupon books, you will need supply the first date of new coupons, the new coupon start number, and number of new coupons to order.

To re-order coupon book (batch only)

Transaction	Parameters
Coupon Book Maintenance	Txn Date
	Coupon First Payment Date
	Coupon Start Number Coupon Count

To cancel the coupon book re-order before it is processed in the nightly batch, choose Void.

A.2.14 Extended Service Contract (ESC)

You can apply, cancel, or adjust a payment to an extended service contract.

To cancel or adjust an ESC

Transaction	Parameters
Warranty Maintenance	Txn Date
	Insurance/Warranty Cancel Indicator
	Insurance/Warranty Cancel Date
	Insurance/Warranty Remaining Term
	Insurance/Warranty Refund Amount Estimate
	Insurance/Warranty Refund Amount Received
	Insurance/Warranty
	Full Refund Received Indicator
	Insurance/Warranty Itemization Code

To apply a refund payment to an ESC

Transaction	Parameters
Warranty Payment Mainte­nance	Txn Date
	Insurance/Warranty Refund Amount Received
	Insurance/Warranty
	Itemization Code
	Insurance/Warranty Full Refund Received Indicator

Note

A Warranty Refund transaction posted or reversed on the Maintenance screen should be matched with a payment posting or reversal.

A.2.15 Insurance Maintenance

To cancel insurance (or reverse the insurance cancellation)

Transaction	Parameters
Insurance Mainte­nance	Txn Date
	Insurance/Warranty Cancel Indicator
	Insurance/Warranty Cancel Date
	Insurance/Warranty Remaining Term
	Insurance/Warranty Refund Amount Estimate
	Insurance/Warranty Refund Amount Received
	Insurance/Warranty Full Refund Received Indicator
	Insurance/Warranty
	Itemization Code

The above refers to the account insurance and not asset or collateral insurance. For example, ‘Credit Life and Disability’.

A.2.16 Escrow Information and Maintenance

The following nonmonetary transactions allow you to add a new tax or insurance escrow to an account.

To add new escrow insurance details

Transaction	Parameters
New Escrow Insurance Details	Escrow Type
	Escrow Sub Type
	Vendor #
	Escrow Required (y/n)
	Escrow Opt out (y/n)
	Annual Disbursement Amount
	Disbursement Rule
	Transaction Date
	Reference Account #
	Insurance Policy #
	Expiration Date
	Maturity Date
	Coverage Type
	Coverage Term
	Coverage Amount
	Reason
	Reference

To add new escrow tax details

Transaction	Parameters
New Escrow Tax Details	Escrow Type
	Escrow Sub Type
	Vendor #
	Escrow Required (y/n)
	Escrow Opt out (y/n)
	Annual Disbursement Amount
	Disbursement Rule
	Transaction Date
	Reference Account #
	Property Tax Type
	Reason
	Reference

The following nonmonetary transactions allow you to update any of the escrow information regarding an existing tax and insurance.

To change insurance annual disbursement

Transaction	Parameters
Change Insurance Annual Disburse­ment	Escrow Type
	Escrow Sub Type
	Vendor #
	Transaction Date
	Annual Disbursement
	Amount
	Reason
	Reference

To change insurance disbursement plan

Transaction	Parameters
Change Insurance Disbursement Plan	Escrow Type
	Escrow Sub Type
	Vendor #
	Transaction Date
	Disbursement Rule
	Reason
	Reference

To change escrow indicators of insurance

Transaction	Parameters
Change Escrow Indicators of Insur­ance	Escrow Type
	Escrow Sub Type
	Vendor #
	Transaction Date
	Escrow Required (y/n)
	Escrow Opt Out (y/n)
	Reason
	Reference

To change insurance expiration date

Transaction	Parameters
Change Insurance Expiration Date	Escrow Type
	Escrow Sub Type
	Vendor #
	Transaction Date
	Expiration Date
	Reason
	Reference

To change insurance maturity date

Transaction	Parameters
Change Insurance Maturity Date	Escrow Type
	Escrow Sub Type
	Vendor #
	Maturity Date
	Reason
	Reference

To change tax annual disbursement

Transaction	Parameters
Change Tax Annual Disbursement	Escrow Type
	Escrow Sub Type
	Vendor #
	Transaction Date
	Annual Disbursement Amount
	Reason
	Reference

To change tax disbursement plan

Transaction	Parameters
Change Tax Disbursement Plan	Escrow Type
	Escrow Sub Type
	Vendor #
	Transaction Date
	Disbursement Rule
	Reason
	Reference

To change escrow indicators of tax

Transaction	Parameters
Change Escrow Indicators of Tax	Escrow Type
	Escrow Sub Type
	Vendor #
	Transaction Date
	Escrow Required (y/n)
	Escrow Opt Out (y/n)
	Reason
	Reference

A.2.17 Escrow Analysis Disbursements

The following nonmonetary transactions allow you to resume and stop escrow analysis and disbursements.

To resume escrow analysis

Transaction	Parameters
Resume Escrow Analysis	Transaction Date
	Reason
	Reference

To resume escrow disbursements

Transaction	Parameters
Resume Escrow Disbursements	Transaction Date
	Reason
	Reference

To stop escrow analysis

Transaction	Parameters
Stop Escrow Analysis	Transaction Date
	Reason
	Reference

To stop escrow disbursements

Transaction	Parameters
Stop Escrow Disburse­ments	Transaction Date
	Reason
	Reference

A.2.18 Insurance Payment Maintenance

To refund or adjust insurance

Transaction	Parameters
Insurance Payment Mainte­nance	Txn Date
	Insurance/Warranty Refund Amount Received
	Insurance/Warranty
	Itemization Code
	Insurance/Warranty For Full Refund Received

Note

The insurance refund posted or reversed on the Maintenance screen should be matched by a payment posting or reversal.

A.2.19 Adjust Dealer Compensation

The following two nonmonetary transactions allows you to adjust dealer compensation (add/subtract) in servicing stage itself for ‘Upfront and Upfront Month end methods’.

Transaction	Parameters
ADJUSTMENT TO COMPENSA­TION AMOUNT - ADD	COMPENSATION ADJUSTMENT AMOUNT
	COMMENTS

Transaction	Parameters
ADJUSTMENT TO COMPENSA­TION AMOUNT - SUBTRACT	COMPENSATION ADJUSTMENT AMOUNT
	COMMENTS

A.2.20 Add / Modify Account Contact References

The following two nonmonetary transactions allows you to either add or update contact references associated with an account.

• REF_STATUS_NEW - To add contact reference to an account
• REF_STATUS_MAINT - To modify contact reference attached to the account

Parameters to Add contract references:

Transaction	Parameters
Add contract references	TRANSACTION DATE
	RELATIONSHIP TYPE CODE
	NAME
	COUNTRY CODE
	ADDRESS 1
	ADDRESS 2
	ZIP CODE
	CITY CODE
	STATUS CODE
	YEARS
	MONTHS
	PHONE # 1
	EXTENSION PHONE # 1
	PERMISION TO CALL IND #1
	PHONE # 2
	EXTENSION PHONE # 2
	PERMISION TO CALL IND #2
	COMMENT

Parameters to Modify contract references:

Transaction	Parameters
Modify contract references	TRANSACTION DATE
	REFERENCE #
	RELATIONSHIP TYPE CODE
	NAME
	COUNTRY CODE
	ADDRESS 1
	ADDRESS 2
	ZIP CODE
	CITY CODE
	STATUS CODE
	YEARS
	MONTHS
	PHONE # 1
	EXTENSION PHONE # 1
	PERMISION TO CALL IND #1
	PHONE # 2
	EXTENSION PHONE # 2
	PERMISION TO CALL IND #2
	COMMENT

A.2.21 Account Statement Preference Mode

You can post the following nonmonetary transactions to define the account statement preference mode as either EMAIL or PHYSICAL.

• Transaction Code: ACC_STMT_PREFERENCE_MODE
• Description: STATEMENT PREFERENCE MODE

  Transaction	Parameters
  ACCOUNT STATEMENT PREF­ERENCE MODE	TRANSACTION DATE
  	STATEMENT PREFERENCE MODE

A.2.22 Cure Letter Date Maintenance

You can post the following nonmonetary transactions to update ‘Cure Letter’ details such as Start and Expiry date to the corresponding account. The posted details can be viewed in Customer Service > Account Details > Account Information tab.

• Transaction Code: CURE_LETTER_MAINT
• Description: CURE LETTER DATE MODIFY

  Transaction	Parameters
  CURE LETTER DATE MODIFY	START DATE
  	EXPIRY DATE

A.2.23 Customer Credit Limit Transactions

In Oracle Financial Services Lending and Leasing, you can define Customer Credit Limit based on the customer credit worthiness or historical customer data and using this limit, applications can be funded up to the credit limit amount allowed.

The defined credit limit details can further be changed by posting appropriate non-monetary transaction. The ‘Transactions’ sub tab available in Servicing > Customer Credit Limit screen’s > Customer/Business tab allows you to post a set of non-monetary transactions to update specific customer credit limit details on the account. However, the same transactions can also be posted from Customer Service > Maintenance tab.

A.2.23.1 Customer Credit Limit Transactions

To update the customer credit limit details, post the following transactions:

Purpose	Transaction Code	Transaction Description
To increase the customer Max limit field by given amount.	CUS_CRLMT_IN­CREASE	CUSTOMER CREDIT LIMIT INCREASE
To decrease the customer Max limit field by given amount.	CUS_CRLMT_DE­CREASE	CUSTOMER CREDIT LIMIT DECREASE
To move given transaction amount from Hold amount to Cus­tomer Max limit field.	CUS_CRLMT_HOLD_­DECREASE	DECREASE CUSTOMER CREDIT LIMIT HOLD AMOUNT
To move given transaction amount from customer Max limit to HOLD amount field.	CUS_CRLMT_HOLD_INCREASE	INCREASE CUSTOMER CREDIT LIMIT HOLD AMOUNT
To move the given transaction amount from Max Limit field to suspended amount field.	CUS_CRLMT_SUS­PEND_INCREASE	INCREASE CUSTOMER CREDIT LIMIT SUS­PEND AMOUNT
To move the given transaction amount from suspended field to Max Limit amount field	CUS_CRLMT_SUS­PEND_ DECREASE	DECREASE CUSTOMER CREDIT LIMIT SUS­PEND AMOUNT

For the above transactions, following parameters are to be defined:

• Date: The transaction date
• Amount: Amount to increase / decrease credit limit, Hold and Suspend.
• Reason: Additional information if any.

On successful posting of the transaction, a comment is posted indicating the amount increased / decreased from old value to new value.

A.2.23.2 Business Credit Limit Transactions

To update the business credit limit details, post the following transactions:

Purpose	Transaction Code	Transaction Description
To increase the business Max limit field by given amount.	BUS_CRLMT_IN­CREASE	BUSINESS CREDIT LIMIT INCREASE
To decrease the business Max limit field by given amount.	BUS_CRLMT_DE­CREASE	BUSINESS CREDIT LIMIT DECREASE
To move given transaction amount from Hold amount to busi­ness Max limit field.	BUS_CRLMT_HOLD_­DECREASE	DECREASE BUSINESS CREDIT LIMIT HOLD AMOUNT
To move given transaction amount from business Max limit to HOLD amount field.	BUS_CRLMT_HOLD_INCREASE	INCREASE BUSINESS CREDIT LIMIT HOLD AMOUNT
To move the given transaction amount from Max Limit field to suspended amount field.	BUS_CRLMT_SUS­PEND_INCREASE	INCREASE BUSINESS CREDIT LIMIT SUS­PEND AMOUNT
To move the given transaction amount from suspended field to Max Limit amount field	BUS_CRLMT_SUS­PEND_DECREASE	DECREASE BUSINESS CREDIT LIMIT SUS­PEND AMOUNT

For the above transactions, following parameters are to be defined:

• Date: The transaction date
• Amount: Amount to increase / decrease credit limit, Hold and Suspend.
• Reason: Additional information if any.

On successful posting of the transaction, a comment is posted indicating the amount increased / decreased from old value to new value.

A.2.23.3 Customer/Business Credit Limit Maintenance

To adjust the Grade, Late Charge, or Limit Expiry details of a defined credit limit, you can post ‘CUSTOMER/BUSINESS CREDIT LIMIT MAINTENANCE’ transaction:

On successful posting of the transaction, a comment is posted indicating the amount increased / decreased from old value to new value.

A.2.23.4 Customer/Business Address Maintenance

To add/update Customer/Business address details into the following tabs, you can post ‘ADD CUSTOMER/BUSINESS ADDRESS PHONE’ transaction.

• Servicing > Customer Service > Customer details tab > Customer/Business > Addresses sub tab
• Servicing > Customer Credit Limit > Customer/Business > Addresses sub tab

Also, note that if the address details are added or updated directly from the above tabs, system automatically posts the below transaction.

A.2.23.5 Customer/Business Telecom Maintenance

To add Customer/Business Telecom details into the following tabs, you can post ‘ADD CUSTOMER TELECOM / ADD BUSINESS TELECOM’ transaction.

To update Customer / Business Telecom details into the following tabs, you can post CUSTOMER TELECOM MAINTENANCE / BUSINESS TELECOM MAINTENANCE transactions.

• Servicing > Customer Service > Customer details tab > Customer/Business > Telecoms sub tab
• Servicing > Customer Credit Limit > Customer/Business > Telecoms sub tab

Also, note that if the Telecom details are added or updated directly from the above tabs, system automatically posts the below transaction.

On successfully posting the transaction, a confirmation message is displayed in Result section and the phone details are updated to Customer Service > Customer/Business Details screen. This also serves as primary communication for business if the ‘Permission to Call Indicator’ is ‘Yes’.

A.2.23.6 Business Partners Maintenance

To add/maintain business partner details into the following tabs, you can post ‘ADD BUSINESS PARTNERS’ or ‘BUSINESS PARTNERS MAINTENANCE’ transactions.

• Servicing > Customer Service > Customer details tab > Customer/Business > Partners sub tab
• Servicing > Customer Credit Limit > Customer/Business > Partners sub tab

Also, note that if the business partner details are added or updated directly from the above tabs, system automatically posts the below transaction.

A.2.23.7 Business Affiliates Maintenance

To add/maintain business affiliates details into the following tabs, you can post ‘ADD BUSINESS AFFILIATES’ or ‘BUSINESS AFFILIATES MAINTENANCE’ transactions.

• Servicing > Customer Service > Customer details tab > Customer/Business > Affiliates sub tab
• Servicing > Customer Credit Limit > Customer/Business > Affiliates sub tab

Also, note that if the Affiliates details are added or updated directly from the above tabs, system automatically posts the below transaction.

A.2.24 Add Existing Customer to Account

You can attach an existing customer details maintained in the system to an account by posting ‘ADD EXISTING CUSTOMER’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

While posting the transaction, you can add a customer linked to another account but with different SSN and Relationship type other than the existing relation mapped to the account. However, system does not allow to attach those Customer details which are marked as either ‘Deceased’ or ‘Bankrupt’.

To add existing customer

Transaction	Parameters
ADD EXISTING CUSTOMER	TXN DATE
	CUSTOMER NUMBER
	RELATION TYPE CODE
	COMMENTS

The transaction date has to be the current system date and is auto populated by default. Enter the Customer Number and select the Relation Type Code from the drop-down list. You can specify additional information (if any) as a comment and click ‘Post’.

On successfully posting the transaction, a confirmation message is displayed in Result section. Also, if a second customer is added to a single customer account, the ‘joint’ check box is selected indicating it as joint account thereafter.

Note

Customer addition to GRI linked accounts are to be handled manually. Also if there is a ‘Customer Credit Limit’ defined on the account, the credit limit share of newly added cus­tomer has to be defined.

A.2.25 Add/Update Business Customer Details

You can add new business details to an account and/or update the existing business details by posting the following non monetary transactions:

• NEW BUSINESS MAINTENANCE
• BUSINESS MAINTENANCE

Adding or Updating Business details is also supported from Customer Details > Business tab. While posting the above non monetary transactions, you can define the parameters either by selecting from the drop-down list/calendar or specifying the details in free text field. For more information, refer Business sub tab section.

New business details can be added even after an account is created and is usually done in case when the existing business is taken over by another business. When you add new business or update existing details and save the record, the same becomes the current/primary business of the customer and the current indicator is set to ‘Y’ by default.

To add new business details

Transaction

Parameters

NEW BUSINESS MAINTENANCE

TXN DATE ORGANIZATION TYPE BUSINESS TYPE BUSINESS CATEGORY BUSINESS NAME LEGAL NAME TAX ID# START DATE CURR NO OF EMPLOYEES NUMBER OF EMPLOYEES CONTACT PERSON BANK NAME BUSINESS BANK ACCOUNT NUMBER AVG CHECKING BALANCE NUMBER OF LOCATIONS MANAGEMENT SINCE PAYMENT HIERARCHY BUSINESS TIME ZONE BUSINESS SKIP INDICATOR BUSINESS STOP CORR INDICATOR BUSINESS ENABLED INDICATOR PRIVACY OPTOUT BUSINESS EMAIL ADDRESS1

Note

The above transaction is supported only for Business accounts and if the same is posted on to a non-business account, system displays an error as ‘Cannot link/add business de­tails to Individual Account’.

To update existing business details

Transaction	Parameters
BUSINESS MAINTENANCE	TXN DATE ORGANIZATION TYPE BUSINESS TYPE BUSINESS NAME LEGAL NAME TAX ID# START DATE CURR NO OF EMPLOYEES NUMBER OF EMPLOYEES CONTACT PERSON BANK NAME BUSINESS BANK ACCOUNT NUMBER AVG CHECKING BALANCE NUMBER OF LOCATIONS MANAGEMENT SINCE CATEGORY CODE PAYMENT HIERARCHY BUSINESS TIME ZONE REASON CODE

On successfully posting the transaction, a confirmation message is displayed in Result section and the details are populated in Customer Details > Business tab.

A.2.26 Rescission Transaction to Void Account

You can void an account immediately after funding or even during the Servicing stage due to unforeseen circumstances by posting ‘ACC_RESCISSION’ - RESCISSION ACCOUNT non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

The statuses for which the transaction is supported depends on the setup configuration which includes the access for REVERSE button in transaction history for ACTIVE transaction.

However, note that:

• You can void accounts in PENDING status created as part of Account On-Boarding. Refer ‘Pending Account Creation’ section for more information.
• You cannot void an account which is already in Void status.

To rescission a customer linked account

Transaction	Parameters
ACC_RESCISSION (RESCISSION ACCOUNT)	TXN DATE Select the transaction date as the current system date from the adjoining calendar.
	PROCESS MASTER ACCOUNT If selected as ‘YES’, then rescission transaction is automatically posted to corresponding Master account. If selected as ‘No’, then rescission trans­action is automatically posted to current account.
	REASON CODE Select the Reason Code as one of the following from the drop-down list: - TRADE - GRADE - STATUTORY RESCISSION - LATE RESCISSION
	COMMENTS Provide additional information as comments (if any).
	PROCESS LINKED ACCOUNTS If selected as ‘YES’, then rescission transaction is automatically posted to current account and its Linked Account(s).
	PROCESS MASTER ASSOCIATED ACCOUNTS If selected as ‘YES’, then rescission transaction is automatically posted to corresponding Master account and its associated account(s). However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.
	PROCESS ALL ACCOUNTS BASED ON THE SALES ORDER NUMBER If selected as ‘YES’, then rescission transaction is automatically posted to void all corresponding account(s) which are having the same Sales Order number as that of current account where this trans­action is being posted. However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.
	PROCESS ALL ACCOUNTS BASED ON THE AGREEMENT NUMBER If selected as ‘YES’, then rescission transaction is automatically posted to void all corresponding account(s) which are having the same Agreement number as that of current account where this trans­action is being posted. However, Reversal of the transaction is to be done at each individual account. Before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

A.2.26.1 Processing with Combination of Transaction Parameters

Refer to the below table to know how system processes the transaction with the combination of above parameters.

PROCESS MASTER ASSOCIATED ACCOUNTS	Process Same Sales Order Accounts	Process Same Agreement Number Accounts	Priority
N	N	Y	Transaction is posted to accounts which are having same agree­ment number. If there is no Agreement # found on account where this transac­tion is posting, system displays an error.
N	Y	N	Transaction is posted to accounts which are having same Sales Order number.
Y	Y	Y	Transaction is posted to accounts based on Process Master Associ­ated Accounts parameter ignoring the other two parameters.
Y	N	N	Transaction is posted to accounts based on Process Master Associ­ated Accounts parameter.
Y	Y	N	Transaction is posted to accounts based on Process Master Associ­ated Accounts parameter ignoring the Process Same Sales Order Accounts parameter.
Y	N	Y	Transaction is posted to accounts based on Process Master Associ­ated Accounts parameter ignoring the Process Same Agreement # Accounts parameter.
N	Y	Y	Transaction is posted to all those accounts having same Sales Order number and same Agree­ment number.

Click ‘Post’. On posting the transaction, system posts 'REVERSE ACTIVE' transaction along with following changes:

• Account status is marked as VOID in Transaction History > Transactions tab
• Corresponding Application status is marked as VOID
• All the Good Transactions on to the account are reversed.

A comment is posted on rescission account in the format RESCINDED ON <DATE> FOR THE <REASON> AND <COMMENT>.

Note

If rescission transaction is posted on Traded accounts, system automatically performs cer­tain actions on existing (old) account and new accounts. For more information, refer to ‘Trade Reversal/Rescission and Charge-off of Account’ section in Appendix: Trading of Accounts chapter.

A.2.27 Add Asset to Account

In addition to swap the asset linked to an account, you can add non primary Asset/Collateral to an Account during Servicing and Collection stage by posting ‘ADD NEW ASSET’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

Any collateral with status NEW, INACTIVE and RELEASED can be added through this transaction and the status of the Asset is set ACTIVE by default. If there is already an asset associated to an account or if this is the first one, the new asset is added with Primary indicator as ‘N’ which can to be manually changed in Servicing > Customer Service > Collateral > Vehicle tab.

To add asset to account

Transaction	Parameters
ADD NEW ASSET	NEW ASSET NUMBER
	COMMENTS

While posting the transaction, you need to specify the New Asset Number. enter additional details (if any) as Comments and select the Reason Code from the drop-down list. Click ‘Post’.

On successfully posting the transaction, a confirmation message is displayed and a comment is posted on the account indicating ‘NEW COLLATERAL ADDED - ASSET NBR:XXX, PRIMARY IND: N’. You can view and further updated the asset details in Servicing > Customer Service > Collateral > Vehicle tab.

A.2.28 Customer / Business Credit Score Update

You can regularly update and store the credit score of a Customer and Business accounts maintained in the system by posting CUSTOMER CREDIT SCORE UPDATE and BUSINESS CREDIT SCORE UPDATE non-monetary transactions in Customer Service > Maintenance > Transaction Batch Information section.

Customer/Business Credit Score is a numeric summary of credit history compiled by the three major credit bureaus - Equifax, Trans Union, and Experian. This is obtained during Credit bureau pull and is one of the indicator for a Customer/Business account in the entire credit report.

Note

On posting ‘CUSTOMER CREDIT SCORE UPDATE’ transaction on any customer ac­count, system automatically posts the transaction to all the linked accounts of that custom­er.

To update customer/business score

Transaction	Parameters
CUSTOMER CREDIT SCORE UPDATE CUS_CRED­IT_SCORE_MAINT or BUSINESS CREDIT SCORE UPDATE BUS_CRED­IT_SCORE_MAINT	TXN DATE Select the transaction date from adjoining calendar.
	SCORE RECIEVED DATE Select the date when the score was received from credit bureau.
	RELATION TYPE CODE (Applicable only for customer score update) Select the account relation type from the drop-down list. The list displays only those relationship types which are attached to account and are enabled (excluding deceased customer rela­tions).
	SOURCE CODE Select the credit bureau from where the customer/business credit score is received from the drop-down list. The list is popu­lated based on the values maintained in CRB_SOURCE_CD lookup code.
	SCORE Enter the customer/business credit score value.
	REFERENCE NUMBER Enter the reference number associated with the credit score.
	REASON CODE Select the reason for posting this transaction from the drop-down list.
	COMMENTS Additional information if any.

On successfully posting the transaction, a confirmation message is displayed in Result section and the record is captured in Customer Service > Customer Details > Customer/Business > Customer/Business Score tab.

A.2.29 Master Account Maintenance

While funding an application in Origination, there is option to categorize the current application to be considered as ‘Master Account’ or link the current application to another existing master account in the system after funding. The selected option in Origination > Funding screen are propagated to Servicing. In Servicing, you can further maintain the linking of associated accounts to Master Account with following option:

• Link/attach an account to Master Account
• Moved a linked account from one Master Account to other
• Remove/de-link an account from Master Account

The above actions can be performed by posting ‘MASTER ACCOUNT MAINTENANCE’ (ACC_MASTER_ACCOUNT_MAINT) non-monetary transaction from Customer Service > Maintenance > Transaction Batch Information section.

To post Master Account Maintenance transaction

Transaction	Parameters
MASTER ACCOUNT MAINTENANCE ACC_MASTER_AC­COUNT_MAINT	TXN DATE Select the transaction posting date from the adjoining calendar.
	ACCOUNT NUMBER Enter the account number which is to be Attached / Moved /Remove to/from a Master Account. Ensure that the current customer is linked to that account. Sys­tem displays an error if there is a mismatch or an invalid account number is entered.
	MASTER ACCOUNT NUMBER Enter the Master Account number to which the current account is to be linked.
	MASTER ACCOUNT MAINTENANCE ACTION TYPE Select the action type to be performed from the drop-down list. You can select ADD / UPDATE / REMOVE to modify linking of current account to / from selected Master Account.
	VALIDATE COMMON CUSTOMER Select either Yes or No from the drop-down list to indicate the system to validate if there are any common customers between the current selected Account and Master Account. System does not allow to post the transaction if this option is selected as Yes and there are no common customer found dur­ing validation.
	VALIDATE BILLING CYCLE AND DUE DATE Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Master Account have the same Billing Cycle and Due Day. System does not allow to post the transaction if this option is selected as Yes and the Billing Cycle and Due Day is found to be different during validation.
	VALIDATE PORTFOLIO COMPANY Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Master Account belongs to the same portfolio company. System does not allow to post the transaction if this option is selected as Yes and the portfolio company is found to be differ­ent for both accounts during validation.
	PROCESS LINKED ACCOUNTS Select either Yes or No from the drop-down list. If the parameters is set to ‘Y’ while posting the transaction from Master/Linked/Associated Account(s), then based on the Main­tenance Action Type parameter selected as Add / Update / Remove, system Adds, Updates, or Removes the Master Account # to Associated Account and its Linked Account respec­tively. On posting the transaction a comment is posted in Linked Account indicating ‘MASTER ACCOUNT # ADDED/REMOVED or UPDATED FROM {OLD MASTER ACCOUNT #} TO {NEW MASTER ACCOUNT #}’. Note: This parameter has no significance if the other parameter ‘Process Master Associated Accounts’ is set to Y since system already processes all the Associated Accounts of the Master Account (Assuming Linked Account is also one of the associ­ated account of Master).
	PROCESS MASTER ASSOCIATED ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associated Accounts and selecting ‘No’ posts the transaction to Current Account.
	PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to associated accounts where Product Type is equal to Current Account Product Type where this trans­action is posted and selecting ‘No’ posts the transaction to all the Accounts under a Master Account.
	REASON CODE Selected the appropriate reason code for posting this transac­tion from the drop-down list.
	COMMENTS Additional information (if any).

On successfully posting the transaction, a comment is posted on all involved accounts i.e. Master Account and Associated Account. For ‘Add’ transaction new Master Account # is updated and for ‘Update’ transaction, the existing Master Account # is replaced with Account # provided in Transaction Parameters.

In case of an error, the transaction is rolled-back from all the accounts.

Note

If the primary customer of Master Account or linked account is deceased, on replacing the next primary account-relation, the accounts under decease customer have to be updated to new customer Master Accounts manually.

A.2.30 Master Account - Statement Consolidation Indicator Maintenance

While funding an application in Origination, there is a ‘Statement Consolidation’ option to indicate if the system needs to generate consolidated billing statement at Master Account level along with details of all the associated accounts with same billing cycle and due day. If selected in Origination > Funding screen, the same option is propagated to Servicing.

The Statement Consolidation indicator can also be changed in Servicing to either Yes or No by posting ‘STATEMENT CONSOLIDATION INDICATOR MAINTENANCE’ (ACC_STMT_CONSOLIDATE_MAINT) non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section to facilitate consolidated statement generation at Master Account level.

To update Statement Consolidation indicator

Transaction	Parameters
STATEMENT CONSOLIDA­TION INDICATOR MAINTE­NANCE ACC_STMT_CONSOLI­DATE_MAINT	TXN DATE Select the transaction posting date from the adjoining cal­endar.
	STATEMENT CONSOLIDATION INDICATOR Select either Yes or No from the drop-down list to update the Statement Consolidation indicator flag in Customer Service > Account Details > Other section.
	PROCESS MASTER ASSOCIATED ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associ­ated Accounts and selecting ‘No’ posts the transaction to Current Account.
	PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to associated accounts where Product Type is equal to Current Account Product Type where this transaction is posted and selecting ‘No’ posts the transaction to all the Accounts under a Master Account.
	REASON CODE Selected the appropriate reason code for posting this transaction from the drop-down list.
	COMMENTS Additional information (if any).

On successfully posting the transaction, the Statement Consolidation indicator is updated in Customer Service > Account Details, ‘Others’ section.

A.2.31 Add Existing Business to Account

You can attach an existing business details maintained in the system to an account by posting ‘ADD EXISTING BUSINESS’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

While posting the transaction, you need to enter the existing Business number which is previously not mapped to any account in the system. However, system does not allow to attach those business details which are marked as ‘Bankrupt’.

To add existing business

Transaction	Parameters
ADD EXISTING BUSINESS	TXN DATE
	EXISTING BUSINESS NUMBER

The transaction date has to be the current system date. On successfully posting the transaction, a confirmation message is displayed in Result section.

A.2.32 Add Business Phone Details

You can update phone details an existing business account maintained in the system to an account by posting ‘BUSINESS PHONE MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add business phone details

Transaction	Parameters
BUSINESS PHONE MAINTE­NANCE	TXN DATE
	ADDRESS PHONE
	ADDRESS TYPE
	PERMISSION TO CALL IND

On successfully posting the transaction, a confirmation message is displayed in Result section and the phone details are updated to Customer Service > Business Details screen. This also serves as primary communication for business if the ‘Permission to Call Indicator’ is ‘Yes’.

A.2.33 Customer/Business Address Confirmation

You can confirm a Customer/Business address that is updated in the system as verified by posting CUSTOMER ADDRESS CONFIRMATION / BUSINESS ADDRESS CONFIRMATION non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To confirm customer / business address

Transaction	Parameters
CUSTOMER ADDRESS CON­FIRMATION (CUS_CON_ADR_­MAINT) or BUSINESS ADDRESS CONFIR­MATION (BUS_CON_ADR_­MAINT)	TXN DATE
	RELATION TYPE CODE (Applicable for Customer address)
	ADR ADDRESS TYPE CODE or ADDRESS TYPE
	CONFIRMED ADDRESS INDICATOR

On successfully posting the transaction, a confirmation message is displayed in Result section and the ‘Confirmed’ field is checked in Customer Service > Customer/Business Details > Address Information section.

A.2.34 Trading of Accounts - Non-Monetary Transactions

Following are the non-monetary transactions involved while processing Trading of Accounts.

• Add / Update Trade Details Transaction
• Trade Reversal
• Rescission Transaction to Void Account

A.2.34.1 Add / Update Trade Details Transaction

If a Trade transaction has failed during Equity Validation, the same can be manually corrected by adding or updating entries into Trade Details Table and adjust the ‘Equity Transfer Amount’ in existing (old) account maintained in the system. This can be done by posting ‘ADD/UPDATE TRADE DETAILS’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add entries to Trade Details Table

Transaction	Parameters
ADD TRADE TRANSACTION DETAILS -or- UPDATE TRADE DETAILS	TXN DATE
	AMOUNT
	ACCOUNT NUMBER
	TRADE TYPE
	COMMENTS

While posting the above transaction, ensure that a valid Destination account or Target (new) account number is entered. For more details on Trade Type, refer to ‘Trade Transaction’ section.

On successfully posting the transaction, a confirmation message is displayed in Result section and a comment is posted on the account in the following format - TRADE DETAILS ADDED/UPDATED ON <DATE> WITH TO <ACCOUNT NBR>, TRADE AMOUNT <VALUE>, TRADE TYPE AS <TRADE TYPE> AND <COMMENT>.

A.2.34.2 Trade Reversal

You can reverse the Trade transaction updates on existing (old) account or Source account which contributed to multiple Equity Out (Split) or one-to-one (Upgrade) in OFSLL by posting ‘TRADE REVERSAL’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To reverse a Trade

Transaction	Parameters
TRADE REVERSAL	TXN DATE
	REASON CODE
	COMMENTS

While posting the above transaction, select the Reason Code as STATUTORY RESCISSION or LATE RESCISSION from the drop-down list.

On successfully posting the transaction, a set of changes are done to traded accounts. Refer to ‘Trade Reversal/Rescission and Charge-off of Account’ section in Appendix - Trading of Accounts chapter.

A.2.35 Bankruptcy Reporting Indicator

You can categorize a particular customer or a business account as bankrupt in OFSLL by posting ‘CUSTOMER / BUSINESS BANKRUPTCY REPORTING INDICATOR’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

Marking a customer/business as ‘Bankrupt’ indicates that the particular customer/business cannot repay the debts and this condition is posted on the account and an Alert is populated in Summary tab.

Before posting the transaction, system validates if the existing customer’s/business bankruptcy indicator is set as ‘Y’. If yes, an error is displayed and transaction is not allow to post.

To mark a Customer Account as Bankrupt

Transaction	Parameters
CUSTOMER BANK­RUPTCY REPORTING INDICATOR	BANKRUPTCY INDICATOR
	RELATION TYPE CODE
	BANKRUPTCY DISPOSITION
	BANKRUPTCY TYPE
	EFFECTIVE DATE

To mark a Business Only Account or SME Account as Bankrupt

Transaction	Parameters
BUSINESS BANK­RUPTCY REPORTING INDICATOR	BUSINESS BANKRUPTCY INDICATOR
	BUSINESS BANKRUPTCY DISPOSITION
	BUSINESS BANKRUPTCY TYPE
	BUSINESS EFFECTIVE DATE

On successfully posting the transaction, system identifies all the related accounts based on Customer ID/Business and marks ‘Bankruptcy Indicator’ as ‘Y’ on all accounts (primary or joint holder) held by the customer. A confirmation message is displayed in the Results section.

A.2.36 Collateral Maintenance

You can update and maintain asset/collateral details associated to an Account during Servicing and Collection stage by posting ‘ASSET MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

On posting the transaction, the asset details are updated in Customer Service > Collateral > Home/Vehicle/Others tab and Servicing > Collateral Management > Collateral Details screen.

To post Asset Maintenance to an account

Transaction	Parameters
ASSET MAINTENANCE	TXN DATE
	ASSET NUMBER
	ASSET CLASS
	ASSET TYPE
	ASSET SUB TYPE
	REGISTRATION NUMBER
	MAKE
	MODEL
	ESTIMATED LIFE
	COUNTRY CODE
	ZIP
	STATE CODE
	ADDRESS NUMBER
	ADDRESS1
	ADDRESS2
	REASON CODE
	COMMENTS
	ASSET EXCHANGE INDICATOR
	ASSET SHIPMENT DATE
	ASSET BLOCK INDICATOR
	ASSET IDENTIFICATION NUMBER

While posting the transaction, ensure the following:

• The Txn Date and Asset Number are mandatory and need to be specified.
• The transaction date should be current system date by default since system does not allow to post back dated or future dated transaction.
• Specify the registered Asset number. Else, system displays an error indicating ‘Asset #: <Asset nbr> does not exist for this account’.
• Specify the Asset Class as per HOME/VEHICLE/OTHER_ASSET_CLASS_CD lookup type.
• The Asset Type and Asset Sub Type should match the Collateral Type of Asset # as defined in Setup > Asset Types > Asset Sub Type screen.
• The Registration number provided for Asset # should be of Collateral Type as ‘HOME’.
• The Zip code entered is validated based on Country code defined in Setup > Zip Codes screen.
• In ASSET EXCHANGE INDICATOR, select Yes or No from drop-down list to indicate if the asset is created as exchange to an old asset. This is applicable only for Vehicle and Home collateral.
• In ASSET SHIPMENT DATE, select the date from adjoining calendar.
• In ASSET BLOCK INDICATOR, select Yes or No from drop-down list to indicate if this asset is blocked to a particular account. This is applicable only for Vehicle and Home collateral.
• In ASSET IDENTIFICATION NUMBER, specify the asset identification number.

On successfully posting the transaction, a confirmation message is displayed in the Results section and collateral details are updated to the account.

A.2.37 Account Contract Maintenance

You can update and maintain Contract Information at Account level during Servicing and Collection stage by posting ‘ACCOUNT CONTRACT MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

By default, the contract information in Customer Service screen’s Contract sub tab is populated from Origination screen on funding the application and is a display only version of the same information found on the Funding screen’s Contract screen.

This transaction can be posted on all Product Type, Status and Conditions. On posting, the same does not restructure the account based on the account fields update. Also, no calculations are performed as a result of posting of this transaction.

To post Contract updates to an account

Transaction	Parameters
ACCOUNT CONTRACT MAIN­TENANCE	TXN DATE
	AMOUNT FINANCED
	APPLICATION CHANNEL
	DISBURSED LOAN AMOUNT
	TOTAL DOWN PAYMENT AMOUNT
	TOTAL SALES PRICE
	CONTRACT RCVD DATE
	CONTRACT VERIFIED BY
	CONTRACT VERIFIED DATE
	COMMENTS
	REASON CODE

For more information on above fields, refer the section Contracts tab in Funding chapter of the Origination User Guide.

On successfully posting the transaction, a confirmation message is displayed in the Results section and contract details are updated to the account in Customer Service > Account Details > Account Details tab.

A.2.38 Account Payment Mode Maintenance

You can update the type of repayment mode to indicate if it is ‘Autopay/Direct Debit or not’ by posting ‘ACCOUNT PAYMENT MODE MAINTAINANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To post repayment mode on an account

Transaction	Parameters
ACCOUNT PAYMENT MODE MAINTAINANCE	TXN DATE
	PAYMENT MODE

While posting the transaction, select the PAYMENT MODE as one of the following:

• INSTITUTION DRAFT / CHECK
• AUTOPAY (ACH)
• AUTOPAY (CREDIT CARD)
• AUTOPAY (DEBIT CARD)
• POST DATED CHECKS

Note the following:

• For an active Recurring ACH record, ensure that the payment mode is selected as AUTOPAY.
• For an AUTO PAY type of Payment Mode, ensure that at least one active ACH record exist and for CHECK type of Payment Mode, there are NO active ACH records.

On successfully posting the transaction, a confirmation message is displayed in the Results section and Payment Mode option is updated to account in Customer Service > Account Details > Contract Information tab.

A.2.39 Add Balance to Account

While posting specific type of transaction on account to update the balances and if the respective balance is not available at account, system displays an error. In such cases, you can add the specific type of balance to the account at runtime by posting ‘ADD BALANCE TO AN ACCOUNT’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add balance to an account

Transaction	Parameters
ADD BALANCE TO AN ACCOUNT	TXN DATE
	BALANCE TYPE
	CHARGE OFF METHOD
	WRITE OFF METHOD
	RESCHEDULE METHOD
	BILLED
	ACCRUED
	NON PERFORMING ROLLOVER
	NON PERFORMING BALANCE TYPE
	SORT

All the parameters indicated above are mandatory and can be selected from the drop-down list. While posting the transaction, system validates the following and in case of mismatch, does not allow to post the transaction:

• If the Balance Type is already loaded, system displays and error indicating ‘Balance already available’.
• If the Balance Type does not match with the defined list of codes in TXN_TYPE_CD lookup, system displays an error indicating ‘Balance Type Doesn't Exist’.
• If the Balance Type matches with lookup code but the Product Type is not configured for the balance type in Transaction Codes setup, system displays an error indicating ‘Balance Type not mapped to Product type’.

On successfully posting the transaction, a confirmation message is displayed in the Results section and Balance is updated to account in Customer Service > Transaction History > Balances tab.

A.2.40 Linked Account Maintenance

You can link another account to the current account during servicing and have one-to-one mapping between both by posting ‘LINKED ACCOUNT MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

This transaction helps to link accounts which are funded separately and also to maintain (add/update/remove) details of the current account.

To post linked account maintenance

Transaction	Parameters
LINKED ACCOUNT MAINTENANCE	TXN DATE Select the transaction posting date from the adjoining calendar.
	LINKED ACCOUNT NUMBER Enter the account number which is to be Attached / Moved /Remove to/from the Current Account. Ensure that the current customer is linked to that account. Sys­tem displays an error if there is a mismatch or an invalid account number is entered.
	LINKED ACCOUNT MAINTENANCE ACTION TYPE Select the action type to be performed from the drop-down list. You can select ADD / UPDATE / REMOVE to modify linking of current account to / from selected Linked Account.
	VALIDATE COMMON CUSTOMER Select either Yes or No from the drop-down list to indicate the system to validate if there are any common customers between the current selected Account and Linked Account. System does not allow to post the transaction if this option is selected as Yes and there are no common customer found dur­ing validation.
	VALIDATE BILLING CYCLE AND DUE DATE Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Linked Account have the same Billing Cycle and Due Day. System does not allow to post the transaction if this option is selected as Yes and the Billing Cycle and Due Day is found to be different during validation.
	VALIDATE PORTFOLIO COMPANY Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Linked Account belongs to the same portfolio company. System does not allow to post the transaction if this option is selected as Yes and the portfolio company is found to be differ­ent for both accounts during validation.
	REASON CODE Selected the appropriate reason code for posting this transac­tion from the drop-down list.
	COMMENTS Additional information (if any).

On successfully posting the transaction, both the accounts are interlinked and system updates the ‘Linked Account’ field with Account # provided in transaction parameter.

Also a comment is posted on all involved accounts i.e. Master Account and Associated Account. For ‘Add’ transaction new Master Account # is updated and for ‘Update’ transaction, the existing Master Account # is replaced with Account # provided in Transaction Parameters.

A.2.41 Mock Statement Maintenance

Generating a Mock Statement helps to mock the asset billing process with a future date and to get an upfront statement indicating future dues of Master and Associated Accounts. In ‘Vacation Ownership’ industry, such statements are required to forecast future dues based on current ‘Timeshare’ holdings.

In Servicing, the Mock Statement preferences displayed in Customer Service > Account Details tab and Contract Information tab are propagated from Origination > Contract screen and are displayed in ‘View’ mode.

You can update the Mock Statement generation preferences at Master Account level by posting ‘MOCK STATEMENT MAINTENANCE TRANSACTION FOR MASTER ACCOUNT’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

This transaction can be posted only from Master Account. In case this transaction is used to deselect the option ‘Mock Statement Req’ to ‘No’, system refreshes the other fields making them ‘Null’ and ‘Read-Only’.

To Post Mock Statement Maintenance to Master Account

Transaction	Parameters
MOCK STATEMENT MAIN­TENANCE TRANSAC­TION FOR MASTER ACCOUNT	TXN DATE Select the transaction posting date from adjoining calen­dar.
	MOCK STATEMENT REQUIRED IND Select this check box to indicate if the account is to be included in Mock statement Generation.
	MOCK STATEMENT DATE Select the start month of Mock Statements period using the adjoining calendar.
	MOCK CYCLES Select the total number of billings (between 1-12) that are to be generated post Mock Statement Start Date.
	MOCK PRE BILL DAYS Specify the number of Pre bill days for Mock Statements generation.

While generating Mock Statement, system considers the ‘Mock Statement Date’ and ‘Pre Bill Days’ to generate the next Mock Statement Run Date. In case the Mock Statement Next Run Date is less than Contract Date or GL Date which does not match the criteria, system moves the Mock Start Date to same month of next year.

For example,

If Contract date = 6/1/2018

First Payment Date = 7/1/2018

Mock Start Month = July

Mock Start Date = 7/1/2018 (Derived based on Start Month)

Mock Pre Statement days = 60

Mock Statement Run Date Next = 7/1/2018 - 60 days = 5/2/2018 which is Less than Contract Date.

Here the ‘Mock Statement Start Date’ is moved to 7/1/2019 so that Mock Statement Run Date Next = 7/1/2019 - 60 days = 5/2/2019

On successfully posting the transaction, a confirmation message is displayed in the Results section indicating the ‘Transaction Processing Details’ and when the transaction Posting occurs.

The batch job TXNMDT_BJ_100_01 (MOCK BILLING/DUE DATES PROCESSING) available in SET-TPE batch job set generates the future dues/balances based on the parameters defined in the criteria. This batch job is a prerequisite run for the mock statements to get generated.

The batch job OMSPRC_BJ_100_01 (MASTER ACCOUNT CUSTOMER MOCK STATEMENT GENERATION) available in SET-ODD2 batch job set generates Mock Statements based on Mock Statement Details.

While processing, the batch job picks only those accounts with ‘Mock Statement Req = Y’ and ‘Master Account Flag = Y’. This batch job is run on ‘Mock Statement Run Date Next’ and generates the number of dues based on ‘Mock Statement Cycles’.

The structure of the Mock Statement generated is controlled based on Record and Column definitions maintained in the data file MASTER_ACCOUNT_MOCK_STATEMENT (MASTER ACCOUNT CUSTOMER MOCK STATEMENT) defined in Setup > Administration > System > Data Files screen’s Output tab.

A.2.42 Skip Credit Bureau Reporting Maintenance

The Skip Credit Bureau Reporting Maintenance allows you to selectively exclude or include a particular account from being reported to credit bureau. This is required in Timeshare Business where there is no need to report the due/Maintenance accounts to credit Bureau.

As per the Product setup, if an account is funded with option Yes / No to ‘Skip Credit Bureau’ reporting in Metro-II batch job process, the same can be changed during servicing stage by posting ‘SKIP CREDIT BUREAU REPORTING MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

However, Skip Credit Bureau Reporting also depends on Stop Bureau condition posted on the account.

To update skip credit bureau reporting option on an account

Transaction	Parameters
SKIP CREDIT BUREAU REPORTING MAINTENANCE	SKIP CREDIT BUREAU REPORTING

Select YES or NO from the drop-down list.

On successfully posting the transaction, a confirmation message is displayed in the Results section and ‘Skip Credit Bureau Reporting’ option is updated in Customer Service > Account Details > Account Information section.

A.2.43 Repossession Maintenance

When SCRA borrower is on military duty, asset repossession cannot be done on the account. However, in case the SCRA borrower voluntarily offers financial institution to repossess the asset, the same can be updated in the system by posting ‘REPOSSESSION MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

The REPOSSESSION MAINTENANCE allows to modify the option ‘Allow Repossession on SCRA’ to Y or N in Customer Service > Account Details tab > Others section. By default, this check box is not selected indicating that system does not allow REPOSSESSION for SCRA enabled accounts. If the options is set Y, system allows to post REPOSSESSION condition on SCRA Accounts using Call Activity or any other ways available.

Note that REPOSSESSION MAINTENANCE transaction can be posted only if customer is on military duty where SCRA indicator = Y. Else, system displays an error message indicating ‘Transaction not allowed, if customer is not in military duty’. In case of joint applicants, atleast one of the customer attached to account is to be on SCRA duty and SCRA flag = Y to post the transaction.

To post voluntary repossession maintenance

Transaction	Parameters
REPOSSESSION MAINTENANCE	TXN DATE

Select the transaction posting date from adjoining calendar.

On successfully posting the transaction, a confirmation message is displayed in the Results section indicating the date on which the transaction is posted. Also the ‘Allow Repossession on SCRA’ check box is updated in Customer Service > Account Details tab > Others section.

A.2.44 Stop Correspondence at Account Level

All the active customer/business accounts in Oracle Financial Services Lending and Leasing are enabled to receive correspondence by default. However, if required you can choose to stop the correspondence from the system.

Apart from stopping correspondence to all accounts at customer/business level as done by posting Customer/Business Correspondence (stopping) non-monetary transaction, you can choose to stop the correspondence to a particular customer account and continue the correspondence to remaining accounts. On doing so, that particular account is excluded from ODD batch job and does not receive correspondence of any kind such as letters or monthly statements from the system.

If ‘Customer Stop Correspondence’ is already posted on the account, system does not allow to post ‘Account Stop Correspondence’ and displays an error indicating ‘Customer Stop Correspondence' is already posted on the account’.

Individual account level correspondence can be stopped by posting ACCOUNT STOP CORRESPONDENCE (ACC_STOP_CORR_MAINT) non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To stop account correspondence

Transaction	Parameters
ACCOUNT STOP CORRESPONDENCE (ACC_STOP_CORR_­MAINT)	TXN DATE Select the transaction date from adjoining calendar.
	ACCOUNT STOP CORR INDICATOR Select either YES or NO from the drop-down list to toggle account correspondence.
	PROCESS MASTER ASSOCIATED ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associated Accounts and selecting ‘No’ posts the transaction to Current Account.
	PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on its Master Account and Associated accounts belonging to the same product and funding type. Selecting ‘No’ posts the transaction to Master and all its associ­ated accounts.
	STATEMENT CONSOLIDATION INDICATOR Select either Yes or No from the drop-down list to update the Statement Consolidation indicator flag in Customer Service > Account Details > Other section. Selecting ‘Yes’ along with PROCESS MASTER ASSOCIATED ACCOUNTS = Y, posts the transaction to Master and all the Associated accounts having Statement Consolidation = Y. On, selecting ‘No’ along with PROCESS MASTER ASSOCI­ATED ACCOUNTS = Y, system ignores statement consolida­tion flag and posts the transaction to Master and all the Associated accounts.
	REASON CODE Select the reason for posting this transaction from the drop-down list.
	COMMENTS Specify additional information (if any).

On successfully posting the transaction, a confirmation message is displayed in the Results section indicating the date on which the transaction is posted and the Stop Correspondence check box is selected in the Customer Service screen’s Account Information screen.

Note

• If a Master account has stop correspondence as Yes, then new accounts on-boarded with Statement Consolidation Flag Y will also have stop correspondence as Yes. Same is the case when an Associate account is moved/Swapped from Master Account.
• If individual account level 'Stop Correspondence' exists then such account is ex­cluded from Master Account/Customer level Statement consolidation.

To remove the Stop Correspondence indicator, follow the above procedure and update the ‘ACCOUNT STOP CORR INDICATOR’ as ‘NO’.

A.2.45 Consolidated Payoff Quote

You can generate a consolidated payoff quote for any combination of Master and its associated accounts which includes the consolidated amount owed on all selected accounts. A payoff quote can either be generated for current or future date, but not on a back date.

However, you can also generate a payoff quote for individual account. For information on how to generate a payoff quote on individual account, refer to ‘Payoff Quotes’ section

Consolidated Payoff Quote can be generated anytime by posting CONSOLIDATED PAYOFF QUOTE (PAYOFF_CONSOLIDATE) non-monetary transaction in Servicing > Customer Credit Limit > Transactions tab.

To generate Consolidated Payoff Quote

Transaction	Parameters
CONSOLIDATED PAYOFF QUOTE	TXN DATE Select the transaction date from adjoining calendar.
	PAYOFF QUOTE VALID UPTO DATE Select the date till when the payoff quote is valid from adjoining calendar. System calculates Accrued Interest on account till the date specified.
	PAYOFF QUOTE LTR PRINT Select either YES or NO from drop-down list. If selected as YES, then a Payoff Quote Letter with specific format is gener­ated. The value of parameters in the letter are fetched from variables defined in the configuration.
	COMMENTS Specify additional information (if any).
	ACCOUNT NUMBER Specify the required accounts separated by comma. This can have a combination of both Master and its Associated accounts.
	LEASE BUYOUT INDICATOR This parameter is applicable for Lease Account only. Select either YES or NO from drop-down list to indicate if the lease contract is available for buyout option.

On successfully posting the transaction, a confirmation message is displayed in the Results section indicating the date on which the transaction is posted along with below details:

• The TOTAL PAYOFF QUOTE IN section indicates currency-wise consolidation payoff quote i.e. if multiple accounts are selected for consolidation with different currencies, then consolidation is listed for accounts with same currency and subsequently for other/individual currencies.
• Subsequently, individual payoff quote is generated and displayed for each of the Associated account selected along with Master account payoff quote (if selected).

A.2.46 Add New Customer

During the servicing stage of an account, you can add customer details into the system by posting ADD NEW CUSTOMER transaction in Customer Service > Maintenance > Transaction Batch Information section.

Before creating the transaction, ensure that ADD NEW CUSTOMER transaction is enabled in Transaction Codes setup screen and is allowed to post based on your user privileges.

While adding, you can also set the customer relation as primary to the account by selecting the appropriate RELATION TYPE CODE. Once added, the same becomes the current/primary customer and the current indicator is set to ‘Y’ by default. Also the address details of an existing current/primary account is updated to new customer details. However, if there is a different address to be updated, the same can be done by posting ADD CUSTOMER ADDRESS PHONE non-monetary transaction.

To add customer details

Transaction	Parameters
ADD NEW CUS­TOMER (CUS_ADD_­MAINT)	CUSTOMER NUMBER Specify the new customer number.
	TXN DATE Select the transaction posting date from the adjoining calendar.
	RELATION TYPE CODE Select the account relation type (Primary, Spouse, and so on) from the drop-down list which are attached to account.
	CUSTOMER FIRST NAME Specify the first name of the customer.
	CUSTOMER MIDDLE NAME Specify the middle name of the customer.
	CUSTOMER LAST NAME Specify the last name of the customer.
	CUSTOMER SSN Specify customer’s social security number.
	CUSTOMER BIRTH DATE Specify customer’s birth date from adjoining calendar.
	CUSTOMER NUMBER OF DEPENDENTS Specify the number of dependants for the customer.
	CUSTOMER LANGUAGE CODE Select the customer language code from the drop-down list.
	CUSTOMER MARITAL STATUS CODE Select the customer marital status from drop-down list.
	CUSTOMER DRIVING LICENSE NUMBER Specify the customer driving license number.
	CRB ECOA CODE Select the credit bureau’s Equal Credit Opportunity Act code from where the customer credit score is received from the drop-down list.
	CUSTOMER GENDER CODE Select the customer gender code from the drop-down list.
	CUSTOMER DISABILITY INDICATOR Select the customer disability indicator as either Yes or No from the drop-down list.
	CUSTOMER SKIP INDICATOR Select the customer skip indicator as either Yes or No from the drop-down list.
	CUSTOMER STOP CORR INDICATOR Select the customer stop correspondence indicator as either Yes or No from the drop-down list.
	CUSTOMER CLASS TYPE CODE Select the customer class type code from the drop-down list.
	CUSTOMER ENABLED INDICATOR Select the customer enabled indicator as either Yes or No from the drop-down list.
	CUSTOMER CHRISTIAN NAME Specify the customer Christian name.
	CUSTOMER FULL NAME Specify customer’s full name.
	PRIVACY OPTOUT Select the customer’s privacy optout indicator as either Yes or No from the drop-down list.
	CUSTOMER PASSPORT NUMBER Specify the customer’s passport number.
	CUSTOMER PASSPORT ISSUE DATE Select the customer’s passport issue date from adjoining cal­endar.
	CUSTOMER PASSPORT EXPIRY DATE Select the customer’s passport expiry date from adjoining cal­endar.
	CUSTOMER NATIONAL ID Specify the customer national id.
	VISA NUMBER Specify customer visa number.
	NATIONALITY CODE Select the nationality code from the drop-down list.
	PAYMENT HIERARCHY Specify the payment hierarchy code.
	CATEGORY CODE Select the customer category code from the drop-down list.

On successfully posting the transaction, a confirmation message is displayed in Result section and the details are populated in Customer Service > Customer Details tab.

A.2.47 Add/Update customer Address

You can update the address details of an existing customer details maintained in the system by posting ADD CUSTOMER ADDRESS PHONE transaction in Customer Service > Maintenance > Transaction Batch Information section.

Before creating the transaction, ensure that ADD CUSTOMER ADDRESS PHONE transaction is enabled in Transaction Codes setup screen and is allowed to post based on your user privileges.

To add/update customer details

Transaction	Parameters
ADD CUSTOMER ADDRESS PHONE(CUS_ADR_PH_MAINT)	TXN DATE Select the transaction posting date from the adjoining calendar.
	RELATION TYPE CODE Select the relation to which the address is being updated from the drop-down list.
	ADR ADDRESS TYPE CODE Select the address type from the drop-down list.
	ADR PHONE Specify the phone number.
	ADR MAILING INDICATOR Select the mailing indicator as either Yes or No from the drop-down list.
	ADR POSTAL ADDRESS TYPE CODE Select the postal address type from the drop-down list.
	ADR ADDRESS NUMBER Specify the address number.
	ADR STREET PRE TYPE CODE Select the street name prefix type from drop-down list.
	ADR STREET NAME Specify the street name.
	ADR STREET TYPE CODE Select the street type from the drop-down list.
	ADR STREET POST TYPE CODE Select the street post type from the drop-down list.
	ADR APARTMENT NUMBER Specify the apartment number.
	ADR ADDRESS2 Specify the additional address details.
	ADR CITY Specify the city.
	ADR STATE CODE Select the state from the drop-down list.
	ADR ZIP Select the zip code from the drop-down list.
	ADR ZIP EXTENSION Specify the extension of the zip code.
	ADR COUNTRY CODE Select the country code from the drop-down list.
	ADR COMMENT Specify additional details (if any) as comment.
	ADR CENSUS TRACT/BNA CODE Specify the Census Tract or Block Numbering Area code.
	ADR MSA CODE Specify the metropolitan statistical area (MSA) code.
	PERMISSION TO CALL IND Select the permission to call indicator as either Yes or No from the drop-down list.

On successfully posting the transaction, a confirmation message is displayed in Result section and the details are populated in Customer Service > Customer Details > Address Information sub tab.

A.2.48 Agreement Number Maintenance

During the serving stage of an account, you can move the agreement number from one account to another and/or perform other maintenance activities such as add/update or remove the agreement number. This agreement number helps to group all those accounts with a particular agreement number.

You can add/update or remove the agreement number associated to an account by posting AGREEMENT_NUMBER_MAINT (AGREEMENT NUMBER MAINTENANCE) non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add/update/remove agreement number

Transaction	Parameters
AGREEMENT_NUM­BER_MAINT (AGREEMENT NUM­BER MAINTE­NANCE)	AGREEMENT # Specify the new or revised agreement number which is to be associated to the account. To remove existing agreement number, specify the value as NULL.
	TXN DATE Select the transaction posting date from the adjoining calendar.

On successfully posting the transaction, a confirmation message is displayed in Result section and the agreement number is populated in both Account Details > Account Information and Contract Information tab.

A.2.49 Sale Order Number Maintenance

Sales Order Number is an unique number created to capture the sale of Products & Services specifically in ERP systems. In OFSLL, a Sales Order Number may be associated to multiple Accounts which in-turn helps to group all those accounts with the same sales order number.

If Sales Order Number is not associated to an account while funding or if the same is updated as Null or blank, you can add/update/remove the Sales Order Number to the account by posting SALES_ORDER_MAINT(SALES ORDER NUMBER MAINTENANCE) non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add/update/remove Sales Order Number

Transaction	Parameters
SALES_ORDER_­MAINT (SALES ORDER NUMBER MAINTE­NANCE)	TXN DATE Select the transaction posting date from the adjoining calendar.
	SALES ORDER NBR Specify the unique Sales Order Number which is to be associ­ated to the account. You can enter a unique alpha-numeric number up to 80 characters.

On successfully posting the transaction, a confirmation message is displayed in Result section and the Sales Order Number is populated to Customer Service > Account(s) header section.

A.3 Processing SCRA

SCRA (Servicemembers Civil Relief Act) is a United States federal law that protects soldiers, sailors, airmen, Marines, Coast Guardsmen, commissioned officers in the Public Health Service and National Oceanic and Atmospheric Administration, from being sued for payment defaults.

The system is facilitated to be compliant with these SCRA laws. The following features are supported:

• Interest Rate Limitation, Prevention of Acceleration of Principal during Borrower's Military Duty
• Fees, Bankruptcy & Deferment rules applicable during Military Duty by the Account holder/Borrower
• Reverting to pre-SCRA terms when Account holder/Borrower is OFF Military Duty
• Validations with respect to Account holder/Borrower reporting Military Duty and
• Validations with respect to Guarantor being on Military Duty.

To be compliant with the above SCRA features, you can setup;

• Transaction Posting checks
• Related configurations OFF MILITARY DUTY through a transaction which will revert to original contractual terms for payment amount, interest rate and term.

Post the ‘OFF MILITARY DURY’ date, if payment is missed as per contracted billing cycle, delinquency fee transaction is posted separately.

However, delinquency fees will not be applied for period of Borrower's Military duty.

A.3.1 Setting up Interest Rate for SCRA

You can define different interest rate which will be an input parameter for the ON ACTIVE MILITARY DUTY transaction. The system enables you to override default rate values with the values you define. However, if the values are not overridden, then system will pick the transaction from system parameter TPE_SCRA_DEFAULT_INTEREST_RATE.

The system will apply lowest rate between contract and system default interest rate. However, you can indicate to override the Rate with one entered in the transaction input parameter.

Access to the transaction and availability of the Override and Rate parameters are setup in Transaction Codes Access Grid and Parameters, respectively.

When the transaction is under BORROWER ON ACTIVE MILITARY DUTY status, the system facilitates setting up and validating the following:

• While posting On Military Duty transaction, provides flexibility to choose the Fee to be applicable through Fee Assessment Access Grid, based on On Military Duty account condition created in the account.
• You can not initiate Foreclosure / Repossession activities on active military duty accounts.
• The monthly payment amount must not exceed the existing payment amount.
• During deferment period, enables you to define 'NO Interest to be charged' by defining 'Stop Accrual' to the 'EXTENSION transaction' for the same terms of Extension. A batch job re-starts Interest Accrual, once the system posts comments for the same

Once the OFF MILITARY DUTY transaction is posted on account, system facilitates setting up and validating the following:

• The contractual terms are returned once the SCRA condition is removed. That is, the payment amount, terms, and interest rate must revert to their pre-SCRA state. Thus, resulting in a balloon payment at the end of Line of credit.
• To extend On Military Duty benefits, you can perform any of the following:
  • OFF Military Duty transaction must not be posted
  • If already posted, OFF Military Duty transaction must be REVERSED
  • Close current Military Duty by posting the OFF transaction and then opening a new Duty period by posting the On Military Duty Transaction. Ensure not to overlap the periods.

Note the following for new accounts created on SCRA

If a borrower is on ‘Active Military Duty’ for an existing account and the same customer ID is used to create a new account, system by default does not provide SCRA benefits by updating the SCRA Interest Rate. Instead the account is created with Contract Interest Rate.

For SCRA Interest Rate to be effective on new account, the ‘Borrower on Military Duty’ transaction has to be posted explicitly. For more details, refer to ‘Active Military Duty’ section.

A.4 Black Book Interface

The system performs collateral valuation for all the active accounts at a set frequency. However, valuation is not performed for collaterals with account status <ACTIVE> and Asset Status <ACTIVE> and <PRIMARY>.

The source for the above valuation is Black book or any other Collateral Evaluator agency. These valuation details are stored for each collateral in Collateral tables. If an account has multiple collaterals, then the valuation details must be stored for each collateral.

You can run ‘BLACK BOOK INTERFACE’ batch to perform valuation for active accounts and active collaterals. This batch job performs the following:

• Validates for current valuation in the Black Book interface tables and gets the latest valuation
• After getting the valuation updates the collateral valuation with source as Source setup.
• Loads Black Book values

The system date is saved as Valuation Date along with other valuation details during batch run. Once the batch is run, black book values will load process to Oracle Valuation Section.